Kaseya Enables Think Concepts to Double Staff Productivity and Multiply Its Client Base

Think Concepts, a New-Zealand-based MSP, needed to streamline its IT delivery process in order to meet growth targets. Replacing multiple IT solutions with Kaseya’s consolidated IT management solution, the business:

  • Almost tripled its customer base while controlling costs
  • Increased technician productivity using the single pane-of-glass interface of Kaseya’s remote monitoring and management (RMM) system
  • Expanded new project opportunities by anticipating customers’ needs
  • Minimized on-site visits through automation features