At Kaseya, our mission is to empower our customers to simplify and transform IT and cybersecurity management with innovative solutions and support. Today, we’re proud to share that Kaseya has been named the Gold Stevie® Award winner in the Technology Department of the Year category at The 2026 American Business Awards® for The Customer Service Transformation at Kaseya.
This recognition reflects our company-wide dedication to delivering exceptional customer experiences through innovation, leadership and operational excellence.
In an era where organizations increasingly depend on technology partners to drive growth, Kaseya has reimagined what world-class customer service looks like. Under the leadership of Nir Galpaz, SVP Global Support at Kaseya, we transformed our global support organization to bring faster resolutions, specialized expertise and measurable outcomes to our MSP and corporate IT partners.
This transformation was fueled by a powerful combination of technology, process innovation and people. By implementing skills-based support, intelligent case prioritization and AI-powered agent assistance, we created a service model that resolves issues more efficiently, while delivering a superior customer experience.
The award also recognizes the broader value Kaseya delivers through initiatives such as Kaseya 365, our unified platform that simplifies IT and security management, and MSP Success Peer, a partner-focused program that helps customers grow more efficiently and competitively. Together, these innovations help organizations and MSPs reduce costs, increase operational efficiency and scale their businesses with confidence.
As organizations continue to navigate an increasingly complex IT and cybersecurity landscape, Kaseya remains committed to providing the technology, expertise and support they need to thrive.
Ready to experience the Kaseya difference? Explore our industry-leading IT management and cybersecurity solutions and discover how we can help your organization achieve greater efficiency, stronger security and lasting business success.
Learn more about Kaseya today.
