Hoe Earney IT met Kaseya een jaarlijkse groei van 40% wist te realiseren

Case study highlights: 

• 40%+ annual growth after rebuilding around Kaseya.  

• 70% fewer helpdesk tickets through automation and security.  

• 35+ integrated solutions powering efficient operations.  

• 30-minute recovery from a critical server outage.  

• 24/7 SOC protection stopped a potential account compromise. 

Rebuilding an MSP for scalable growth 

Barrett Earney founding his company 25 years ago as a one-man operation offering computer support. Over time it evolved and grew into a full-scale MSP with 10-employees. But something wasn’t right. “We had solutions in a ton of different vendors all over the place,” he explained. “We were tracking stuff in Excel. It was a mess.” 

So in 2019 and 2020, Earney IT fundamentally restructured its operations. “We almost started from scratch,” Earney said. “Cut it down to the core… and just rebuilt from there, from the ground up.” 

That rebuilding process centered around creating a proactive managed services operation powered by an integrated Kaseya stack. “We switched from the traditional IT provider that just fixed problems… to really being much more proactive,” he explained. 

The company rebuilt its operational foundation around IT Glue, Autotask and Datto. Together, those tools became the core operational framework for the business. “Those three together were the perfect mix,” he explained. 

Since rebuilding the business around the Kaseya platform, Earney IT has experienced explosive growth. 

“That first year we had 40 plus percent growth,” Earney said. “Then the next year it was 67% growth. And the other year… we had 39% growth. And we’re on track again this year for another 40% growth year.” 

One platform. Greater operational efficiency. 

For Earney IT, one of the biggest benefits of the Kaseya platform has been operational efficiency. “Every owner talks about the importance of efficiency in this age of AI,” Earney explained. “It’s absolutely critical.” 

The integrations between Autotask, IT Glue and Datto transformed how technicians manage support operations. “Autotask [lets us] track issues,” he said. “Then IT Glue [lets] our technicians be able to get information real time and then get answers to our clients.” 

That operational visibility helped the company dramatically improve ticket response times. “We are so infinitely more efficient and able to respond to tickets faster,” Earney explained. “That gave us a competitive advantage.” 

More clients. Same team. 

Most importantly, the business gained the ability to scale without constantly adding new team members. All this efficiency also changed Earney’s role as a business owner. “In the early days… I was in the help desk, taking calls, responding to tickets,” he explained. Today, automation lets him focus on strategic leadership. 

“I have time to go to conferences, to learn more about our industry, to really be making strategic decisions that affect the business,” Earney said. 

The Kaseya platform also helped create stronger internal accountability and technician growth. “I’ve enabled them now to make better decisions,” he explained. “Now they’re learning faster, they’re learning more.” 

As the company expanded, Earney IT grew its Kaseya stack from just a handful of tools into a highly integrated operational ecosystem. “We went from four or five products to now we have 35, 40 total in our stack,” Earney said. That level of integration became a major competitive differentiator. 

Cybersecurity has become a foundational component of Earney IT’s managed services strategy. “We have to have every one of our clients protected,” Earney said. 

The company consolidated monitoring, endpoint protection, SaaS monitoring, SOC services and remediation workflows into an integrated security stack. “Protecting the entire infrastructure is really important,” he explained. 

Solutions like SaaS Alerts and RocketCyber helped Earney IT deliver enterprise-grade protection to even small business clients. “The economy of scale… now it is just the standard default,” Earney said. And that’s helped them create a meaningful competitive advantage in the market. 

“Our clients that aren’t offering it, we come in [and say] we can protect at this level,” he explained. And they win the business, hands down. 

As phishing and AI-driven attacks continue increasing, Earney IT relies heavily on its 24/7 SOC team. “These things don’t happen from 9 to 5,” Earney said. So having someone on call after hours, without adding a technician, is priceless. 

Security in action 

The SOC team recently prevented a potentially serious executive account compromise. “We had a situation where we had an executive… they were traveling,” he explained. The user unknowingly submitted credentials during a phishing attempt. 

“The SOC team actually noticed a login from another country,” Earney said. And the account was immediately locked down. “They shut down everything really fast and locked them out of the account,” he explained. Without the SOC team, the breach likely would have gone unnoticed. 

The rapid response prevented any exposure of sensitive business information. “We were able to validate with the SOC team that no information was accessed,” he explained. 

The integrated security stack has also significantly reduced operational burden on the helpdesk. “Our endpoint count… has gone steadily up,” Earney said. 

That reduction allows technicians to focus on higher-value client support rather than chasing security alerts. “Now they get to spend their time on actually helping clients,” he explained. 

The security stack also simplified compliance conversations for healthcare clients. Instead of selling separate compliance products, Earney IT can now demonstrate that security controls are already built into the service offering. 

“We’re saying, well look, you already have all of these things,” he explained. “So now  you are inherently compliant… There’s a clear standard of what we’re offering to them, and it’s aligned with what they need from compliance,” Earney said. 

Building cyber resilience through backup and recovery 

Operating in coastal North Carolina has made backup and disaster recovery a major priority for Earney IT. 

“We are very familiar with natural disasters,” Earney explained. 

The company standardized heavily around Datto BCDR solutions to improve recovery capabilities. “We were kind of all in several years ago on the full BCDR solutions,” he said. 

That investment paid off during a major outage at an oral surgery practice. “They schedule patients back-to-back,” Earney explained. Then, the practice’s primary server suddenly failed. 

“That could have been a very terrifying bad outcome,” he said. Fortunately, the Datto appliance enabled immediate failover. “We were able to convert it instantly,” Earney explained. 

Within 30 minutes, the entire practice was operational again. And the best part? The practice continued operating for several days without realizing they were running entirely from the backup system. 

For Earney IT, the event highlighted the value of proactive resilience planning. 

“You look at what could have happened — the revenue loss, the stress,” he explained. “It was a big win for us.” 

Earney believes automation and AI will become central to the future of MSP operations. “The more that we can implement AI in our operations and continue to implement it, I think the better off we’re going to be,” he said. 

The company is already using AI to improve ticket automation, communication and operational consistency. AI has also helped support technician communication and customer experience. 

“Having AI that takes our core values and all of who we are as a company and helping them with that methodology… has been really beneficial,” he said. 

Earney IT now sees AI as both an operational tool and a future client service offering. They believe that integrated intelligence across the Kaseya platform will further improve helpdesk efficiency. 

Looking ahead, Earney IT plans to continue scaling aggressively through operational excellence, automation and acquisitions. 

“We have really high ambitions and expectations for our company,” Earney said. The company expects to continue growing at the same impressive pace over the coming years. 

“In the next five years, we’re double, triple the company that we were just a couple of years ago,” he explained. And they’re on track to do just that, with Kaseya as the backbone of their successful tool stack. 

Ready to see how Kaseya can make your team more efficient so you can scale? Book a demo today.