Strengthened password policy for enhanced security

Autotask has introduced updated password requirements to improve security and align with modern industry standards. These changes address vulnerabilities identified during recent penetration testing and ensure stronger protection for user accounts.

What’s changing

• Minimum length increase: Passwords must now be at least 12 characters long (previously seven).
• Complexity requirements maintained:
  • No spaces or single quotes (’)
  • At least one special character
  • Characters from at least two of the following groups: uppercase letters, lowercase letters, numbers
  • Must differ from your previous five passwords

Why this matters
Increasing the minimum password length makes accounts significantly harder to compromise, reducing the risk of unauthorized access. These updates also ensure continued alignment with OWASP and other industry best practices while reducing predictable password patterns.

What users need to do
All passwords must meet the new standards. Users creating new accounts or updating their passwords must use a 12-character password that satisfies all complexity requirements. Existing passwords that do not meet these requirements must be updated.

Learn more about strengthened passwords for Autotask and more in the 2025.6 release here.