Your success is our #1 priority
Over the years, we’ve heard our partners’ calls for greater flexibility from their vendors to support them in adapting to changes in technology and in the fundamentals of their business. And we want you to know...
We're listening... and we're responding
Kaseya’s Partner First Pledge aims to ensure our MSP and Internal IT partners are the most empowered and successful in the world. Our success is directly tied to the success of partners who need to cover every aspect of IT & Security management despite small teams, limited budgets, and an ever-expanding set of demands.
Kaseya’s Partner First program is designed to share both the success and risk our partners experience. This first-of-its-kind program provides unparalleled flexibility and demonstrates that the profitability, performance, and success of our partners is our top priority.
We share your risk
A true partner shares the risk, the downside, and the pain when things don’t go as planned. To that end, we have crafted new business policies related to the contract terms and pricing of our solutions to ensure our money is where our mouth is, and that we adapt to change just as you must.
The concept of FLEXSpend was initially launched in 2023 to allow partners to reallocate spend within our backup suite to any other backup solution. FLEXSpend has now been extended to ALL product suites. Subscriptions with Kaseya can be moved through the FLEXSpend program, meaning partners can reallocate spend to other products in the IT Complete portfolio as their business needs change.
*Excludes Kaseya 365 subscriptions. Certain terms and conditions apply.
With the reintroduction of month-to-month contracts for Datto BCDR, partners can now purchase new BCDR subscriptions or renew a current subscription on a month-to-month basis, allowing them to respond to the ever-changing needs of their clients in a manner that protects profitability and respects the evolving landscape of BCDR.
One-year pricing has been significantly reduced to make it easier than ever for partners to access and benefit from Kaseya solutions without a long-term commitment. While one-year contracts have always been available, they are now more affordable and competitive.
In alignment with our commitment to offer partners top-tier solutions at the most competitive prices, Kaseya promises to cap any increase on an automatic renewal of a subscription (for the same committed term and number of licenses) to a maximum of 5% plus adjustments in inflation using the Consumer Price Index published by the U.S. Bureau of Labor Statistics.
This program is designed to protect our MSP partners should they experience the loss of a single customer whose recurring revenue represents 20% or more of the MSP's overall revenue. Should a customer of that size be lost, Kaseya will work with the MSP to provide relief.
*Certain Terms and Conditions Apply.
A stronger future together
We appreciate the continued support from our partners and the Kaseya + Datto community at large. The Partner First Pledge is our promise to continue improving and innovating on how we make you more successful as we ride this unprecedented wave in IT & Security Management together.