Scale with automated IT service delivery
We unify your core endpoint, service management and IT documentation tools into a single AI-powered workflow.
A better way to work
Kaseya gives you the tools to empower your team so they can work better and deliver superior IT services without added strain.
Intelligent. Automated. Built to scale.
When your endpoint management, service management and documentation operate as a single system, IT service delivery just works. Tickets get more context. Vital information surfaces automatically. SOPs write themselves during resolution. And your team goes from overwhelmed and burnt out to efficient and focused on what matters most.
Efficiency across endpoints
Avoid technician burnout while meeting demand, thanks to a unified workflow that connects endpoint management, ticketing, projects and documentation. Reduce repetitive tasks, shorten response times and give your techs what they need to get the job done with less effort.
“The efficiencies are amazing. We found out that we used to do about 300 end users per technician. We’ve expanded that to 400 end-users that each technician can do, because they’re not jumping from tool to tool, and they can see everything on one screen.” Patrick Murphy, President, Results Technology
Automations that work
Cross-product integrations unlock efficiencies, automate work and boost visibility across your entire IT ecosystem. Alerts create tickets, tickets surface documentation and resolutions can be handled with a click, so you can manage 50% more endpoints without hiring a single technician.
"The integration is second to none. Just one workflow alone saves each technician six hours per month, totaling 30 hours saved across the team every month. That’s nearly four full workdays we’ve reclaimed to focus on resolving issues instead of searching for credentials." Chris Swecker, Director of Managed Services, Appalachia Technologies
Grow with confidence
No matter how many new endpoints you add to your IT ecosystem, Kaseya can handle it seamlessly. Automated workflows help you cut through the noise and work more efficiently. Plus, as you grow, all compliance standards, preset automations and workflows apply to each new endpoint without needing any manual labor from your techs.
“Now, more than one year in, our technician utilization rate has had a 35% increase. Our ticket resolution time has dropped by roughly 26% and triage SLA compliance is greater than 95%." Koby Dudley, Director of Managed Services, BECA
Built to work together
Each product is powerful on its own, but when you combine Autotask, Datto RMM and IT Glue, you get a solution that takes you to the next level. Move beyond record, action and knowledge for a context-aware workflow that powers smarter, faster IT service delivery.
Autotask
Centralize your entire service operation, including ticketing, contracts, time tracking, projects, resource planning and billing into one place. With 300+ integrations and AI built into every step, your team can work faster, stay organized and focus on what matters while automation handles the busywork.
Datto RMM
Monitor, manage and secure every endpoint from a single cloud-based interface. Automated patching, alert-to-ticket workflows and AI-driven device insights mean your team resolves issues faster — sometimes before users even notice them.
IT Glue
Keep your team on track and your documentation up-to-date effortlessly with an AI-powered single source of truth for your SOPs, passwords and IT assets. Your info is easily searchable, surfaces the right context at every step and auto-updates to stay on top of any changes as they happen.
Hear from our customers
Real stories, real success. See how Kaseya partners thrive.
Blackline IT: Protecting people, not just systems
Read Case Study →
Built to last: How Astute turned efficiency into predictable growth
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Built on grit: How NEXTGen IT turns challenges into comebacks
Read Case Study →Dig deeper into IT service delivery solutions
Getting your IT service delivery up and running goes beyond just buying the tools. Discover the resources that will help you excel.
AI in practice: Cut ticket resolution time by 50%
Watch the on-demand webinar to discover how businesses and MSPs use AI and automation to cut ticket resolution times by up to 50% with structured, high-quality service delivery data.
Webinar: Building a high-performing service desk: Driving efficiency through structure, automation and documentation
View this on-demand webinar to learn proven best practices for building a high-performing service desk through structure, automation and documentation.
Webinar: Building scalable IT operations with automation and AI
View this on-demand webinar to learn how automation and AI help IT teams scale operations, reduce complexity and improve service reliability.
Frequently asked questions about IT service delivery
Kaseya's IT service delivery solution is built on three products: Datto RMM for endpoint monitoring and remediation, Autotask for ticketing, project management and billing and IT Glue for IT documentation and password management. Together they operate as a single connected system, becoming more than three separate tools.
Most vendors offer integrations that move data between tools. Kaseya's native integrations go further. By automating the workflow between Datto RMM, Autotask and IT Glue, technicians can easily move from alert to ticket to resolution without switching screens. That depth of integration drives efficiency and improves accuracy.
Implementation is delivered through a supported, structured phased approach designed to ensure a smooth transition with minimal disruption to your operations. From the outset, Kaseya’s dedicated onboarding and professional services teams work closely with your organization to guide each step of the process. Kaseya provides onboarding support throughout to minimize disruption to your operations.
Most teams see measurable improvements within the first few months post implementation. Customers report up to 50% more endpoints managed per technician, 26% faster ticket resolution and 72% of documentation generated automatically. All without adding headcount.
AI is embedded across all three products. It powers ticket triage and routing in Autotask, surfaces device insights and activity patterns in Datto RMM and helps technicians find the right documentation and passwords instantly in IT Glue. The goal is to reduce the time technicians spend context-gathering, so they can spend more time resolving issues.