IT documentation software for better tracking
Staying on top of best practices, passwords, policies and procedures is easier than ever with IT Glue, Kaseya’s IT documentation software. Track every piece of organizational knowledge to the letter. Plus, built-in automations give you the efficiency you need to get IT done.
Eliminate blind spots effortlessly
When everything’s in one place, it’s easier to find, track and share. Kaseya’s IT documentation software transforms fragmented knowledge into meaningful resources you can access anytime, anywhere.
Create a single source of truth
Stop juggling spreadsheets. IT Glue consolidates institutional knowledge, so it’s easy to find what you're looking for.
“When we adopted IT Glue, the impact was immediate.... Our response time dropped 61% the first year and are now down 87% compared to when we implemented IT Glue.” Chris Swecker, Director of IT Operations, Appalachia Technologies
Simplify knowledge sharing
Discover how easy it is to share up-to-date, accurate information across your organization. Turn siloed intelligence into systematic knowledge with standard operating procedures, checklists, how-tos and more.
“My favorite thing about IT Glue is the ‘Glue’ — it really holds our team and service delivery together. Now, with AI, the heavy lifting is done for us. It’s the ONLY documentation platform we trust.” Jason Etheridge, President, Logic Speak
See every relationship at a glance
Easily visualize your entire IT ecosystem with comprehensive relationship mapping. Keep data clean and connected.
“[IT Glue] has helped us remove outdated legacy data, reducing liability and giving us peace of mind with a lean, secure and up-to-date documentation environment.” Frank Merino, COO, Forthright Technology Partners
IT documentation software that helps you work smarter
Structured organization
Standardize the way everything is recorded and stored, from assets and user information to passwords and processes, creating a structured foundation that scales with your business. Use templates and frameworks that are trusted by thousands.
AI-powered automation
Manual documentation is slowing you down. IT Glue’s AI engine documents everything as you work, creating SOPs and relationships automatically. Turn everyday work into lasting information that will empower your team.
Secure password management
Safely store, manage, and retrieve all your passwords. Link credentials, track changes and set up autofill logins for quick access. Plus, prevent passwords from going stale by scheduling auto-rotations.
Information security controls
Protect your IT documentation and shared knowledge with a proven SOC 2 Type II-compliant solution. With enterprise-grade security features like AES-256 bit password encryption, MFA, IP access control and automated account backup, your data is always secure.
Extensive native integrations
Consolidate your data (or your client’s) with 80+ native integrations and a powerful public API. Your assets and workflows sync across all the tools you already use, including RMM, PSA, collaboration, networking, service delivery and backup platforms.
Anytime, anywhere access
Access your IT documentation whenever you need it, from any location. Whether you’re at your desk, working remotely or on the go, the cloud-based platform and secure mobile app keep you connected so you never lose momentum.
Get IT documentation and much more with Kaseya 365 Ops
Kaseya 365 Ops, together with IT Glue, delivers a single, integrated subscription that provides everything needed to manage, document and optimize your IT service operations.
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Read Case Study →Frequently asked questions about IT documentation
IT documentation is the practice of systematically recording, organizing and maintaining critical information about an organization’s IT environment. This includes documenting assets, systems, configurations, procedures, credentials, workflows and more to ensure consistent access and understanding across teams.
IT documentation plays a pivotal role in helping teams work more efficiently, securely and collaboratively. By capturing key information and building a reliable knowledge base that supports daily operations, IT teams can:
- Understand the full scope of their IT environment
- Troubleshoot and resolve issues more effectively
- Securely manage access across users and devices
- Capture, share and preserve institutional knowledge
- Standardize procedures for consistent execution
Without effective documentation, IT environments become disjointed, harder to manage and more vulnerable to mistakes, miscommunication or disruption.
IT departments should maintain up-to-date documentation in several key areas to help teams and end users stay organized, responsive and productive. These include:
- IT assets: Hardware, software, configurations, ownership and vendor details
- Passwords: Personal and shared credentials with access tracking and rotation
- Network topology: Network diagrams, device relationships and configurations
- Standard operating procedures (SOPs): Step-by-step processes for repeatable tasks
- Knowledge base content: How-tos, checklists and troubleshooting guides
- User documentation: Roles, permissions and onboarding/offboarding details
- Service provider integrations: Documentation on third-party tools and platforms
- Security policies: Access controls, compliance documentation and backup plans
IT documentation software is a platform designed to simplify and scale the documentation process. It enables teams to capture, store and manage critical IT information in a structured, centralized and secure environment.
These tools often include templates, automation, password management, relationship mapping and integrations that streamline documentation across an organization’s entire IT ecosystem.
With cloud access and mobile support, IT documentation software ensures that teams always have what they need, whenever and wherever they need it. This level of accessibility helps maintain continuity, improve efficiency and support seamless collaboration across locations and roles.
Ready to get started?
Request a demo to see how IT Glue transforms the way you document and manage IT information.