Customer Success
Professional Services
Learn how we can jump start your technical operations by helping you overcome key IT challenges. We’ll guide you through the implementation of your Kaseya solutions, ensuring you get the most from your investment. From onboarding services, to more advanced consulting and custom services, to staff support for growing your MSP, we offer professional services to support you in meeting your goals.
Supplement your MSP business’ in-house team with our 24x7x365 support
Get expert advice and services that have been customized for your specific needs
Realize value quickly through packaged offerings that combine consulting and training
NOC Services
Scale Your MSP Business
NOC Services helps ensure the health, availability and performance of your IT infrastructure on a 24x7x365 basis. Count on our NOC team to review alarms, filter for false alarms, resolve basic problems, and escalate major issues – while you maintain complete control over usage, data collection and, especially, end user interaction. Scale immediately without expensive overhead and enhance profitability with 24×7 services.
If you’re an MSP struggling to staff appropriately while expanding your business, or looking to provide your customers with around-the-clock coverage, our IT services can help. Designed to help you scale quickly, our IT services supplement your in-house resources by monitoring and escalating critical issues to you, 24 hours a day, 365 days a year. Getting started with NOC Services is quick and easy so you can immediately start realizing the benefits:
Scale immediately without expensive overhead
Meet and exceed service level expectations
Quickly identify and resolve problems
Offer your customers 24×7 services
Free up staff to focus on new ways to add value
Enhance your bottom-line profitability
Consulting Services
Custom Services for Your Unique Needs
Whether you are looking for assistance with systems upgrades and migrations, consolidations and relocations, operations augmentation, system and process documentation or another need, our expert consulting team is here to help. Customized engagements can be for discrete projects requiring as little as a half a day or consulting or for large multi-phase projects. We’ll start by assessing your needs and delivering a project Statement of Work (SOW) outlining project goals, deliverables, duration and costs.
Implementation Services
Get Started Quickly with Kaseya
Whether you are new to Kaseya or looking to deploy advanced capabilities, these bundled service offerings will help you get up and running quickly.
If you are a new Kaseya VSA LaunchPad or Kaseya VSA Professional customer who has purchased 150 endpoints or fewer, Deployment Quickstart is a required service designed to get you started with Kaseya on the right foot. It includes a combination of implementation services, consultation and product training:
- Up to 4 hours of remotely delivered implementation services focused on Kaseya basics for deployment
- 1-month subscription to a self-directed education course that covers product basics for two logins
If you are a new Kaseya VSA Professional customer who has purchased over 150 endpoints, Professional Quickstart is a required service that helps you quickly realize value. It includes a set of best-practices based implementation and consultation services, as well as product and certification education:
- 8 hours of enhanced, remotely delivered implementation services focused on the deployment of Kaseya and endpoint management
- 3-month subscription to a self-directed education course that covers product basics for five logins
- 3-month subscription to Kaseya Certified Administrator (KCA) certification education, including testing for one KCA candidate
If you have a large-scale Kaseya deployment or seek to deploy more advanced product features, Platinum Quickstart offers you a set of individual services based on implementation best practices along with education materials on key areas of product functionality, management and operations. It includes:
- 16 hours of implementation services focused on the deployment of Kaseya, endpoint management and monitoring automation
- 3-month subscription to a self-directed education course that covers product basics for five logins
- 3-month subscription to Kaseya Certified Administrator (KCA) certification education, including testing for two KCA candidates