Vorex Ticketing


Easy and Powerful
IT Service Desk

Easily Create, Manage and Resolve all IT Service Requests and Tickets

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Better IT Service Delivery Better IT Service Delivery

Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster.

Cost-effective Cost Effective

About one third the price of competing solutions.

be more efficient Exceed SLAs

Resolve IT service tickets 40% faster with seamless VSA integration.

Greater Efficiency Increase IT Productivity

Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it.

Vorex Service Desk

Service Desk

Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution.

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Vorex Project Management

Project Management

Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management.

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Vorex Business Intelligence

Business Intelligence and Reporting

The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.

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Product Add-Ons


Kaseya Unified Backup (KUB)

Deploy the world’s best DRaaS and BDR services in an integrated appliance-based platform

Unified Backup

Antivirus & Anti-Malware

Deploy and manage AV/AM solutions to secure your endpoints

Anti-Virus & Anti-Malware

Office 365 Backup

Automate backup, restore and reporting for O365 data

Office 365 Backup

Compliance Manager

Perform assessments, risk analysis, network scanning; generate GDPR-approved documentation; and automate compliance reporting

Compliance Manager

Third-Party Patch Management

Manage OS and third-party software patches

Patch Management Software

Vorex is a Key Component of Our IT Complete Platform

Vorex works seamlessly with Kaseya VSA, our endpoint management and network monitoring solution, and IT Glue for knowledge and configuration management. Vorex, VSA and IT Glue make up our Omni IT platform for unified IT management, the foundation of IT Complete.


Remote Endpoint Management

Use VSA Live Connect to remotely access any enduser device at the click of a button in Vorex service tickets. Optimize your daily IT operations with 30% fewer tickets that are resolved 40% faster.

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VSA Audit & Inventory Product Brief Hero

IT Knowledge & Configuration Management

Get enriched IT asset information from IT Glue, right in Vorex. Access IT procedures, passwords and information related to the asset or organization in three clicks. Better information means faster resolution of service tickets and better IT service delivery.

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3rd Party Integrations

Works with popular financial applications such as Quickbooks and Xero, as well as many other tools including Office 365, BrightGauge, and QuoteWerks.

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Customer Reviews
Review by Andrea R
Top in Service Desk Ticketing Management

A perfect solution to manage tickets, assignments, SLA’s and all other properties, best helped by a robust and complete workflow engine to automate ticket movement and notifications.

Review by Nisa L
Vorex Has Been a Huge Help

It has been versatile enough that we can customize it to meet our unique and specific needs. It has helped out team to be able to work together better and track reporting better. It has helped us to become much more efficient.

School Choice International

Featured Case Study

School Choice International Learns that Business Management Can Be Simple with Vorex

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