Vorex
Easy and Powerful
IT Service Desk
Easily Create, Manage and Resolve all IT Service Requests and Tickets
Benefits
Better IT Service DeliveryEasily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster.
Cost EffectiveAbout one third the price of competing solutions.
Exceed SLAsResolve IT service tickets 40% faster with seamless VSA integration.
Increase IT ProductivityAllow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it.
Service Desk
Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution.
Project Management
Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management.
Business Intelligence and Reporting
The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.
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Product Add-Ons
Kaseya Unified Backup (KUB)
Deploy the world’s best DRaaS and BDR services in an integrated appliance-based platform
Antivirus & Anti-Malware
Deploy and manage AV/AM solutions to secure your endpoints
Compliance Manager
Perform assessments, risk analysis, network scanning; generate GDPR-approved documentation; and automate compliance reporting
Vorex is a Key Component of Our IT Complete Platform
Vorex works seamlessly with Kaseya VSA, our endpoint management and network monitoring solution, and IT Glue for knowledge and configuration management. Vorex, VSA and IT Glue make up our Omni IT platform for unified IT management, the foundation of IT Complete.
Remote Endpoint Management
Use VSA Live Connect to remotely access any enduser device at the click of a button in Vorex service tickets. Optimize your daily IT operations with 30% fewer tickets that are resolved 40% faster.
IT Knowledge & Configuration Management
Get enriched IT asset information from IT Glue, right in Vorex. Access IT procedures, passwords and information related to the asset or organization in three clicks. Better information means faster resolution of service tickets and better IT service delivery.
3rd Party Integrations
Works with popular financial applications such as Quickbooks and Xero, as well as many other tools including Office 365, BrightGauge, and QuoteWerks.
A perfect solution to manage tickets, assignments, SLA’s and all other properties, best helped by a robust and complete workflow engine to automate ticket movement and notifications.
It has been versatile enough that we can customize it to meet our unique and specific needs. It has helped out team to be able to work together better and track reporting better. It has helped us to become much more efficient.
