Easily Manage Service Tickets and Quickly Respond to End-User Requests
With Vorex’s modern user interface, all your dashboards, reports and workflows are intuitively designed, thereby streamlining your day-to-day activities.
With Kaseya VSA integration, you can automate the execution of agent procedures in Vorex directly and remediate tickets faster and more efficiently.
Vorex’s multi-tenant cloud architecture keeps pace with your business, offering you the flexibility to scale and uniquely accommodate the changing needs of your organization.
Cohesive workflows across Vorex, VSA and IT Glue let you optimize your daily IT operations with 30% fewer tickets that are resolved 40% faster, saving you time and money in a way no other solution can.
See how the integration between Kaseya Vorex, VSA and IT Glue enables seamless workflows for technicians allowing for quick resolution of issues.
Manage and Resolve Tickets Faster With the Vorex Service Desk
The Kaseya Vorex Service Desk module is the central place to manage all of your end-user support tickets.
The Service Desk dashboard provides help desk managers with real-time information about the status and progress of tickets as they move through your company’s support process.
Workflow rules ensure tickets move through your support process in a timely manner and generate alerts for complete visibility.
With IT Glue integration, get easy access to asset/device information for quicker resolution of tickets.
Launch VSA Live Connect remote endpoint management with the click of a button in Vorex service tickets and quickly troubleshoot the issue.
With VSA integration, automate the execution of VSA agent procedures/scripts directly from Vorex and enable auto-remediation of tickets.
The Asset Management folder is a centralized place to store all your hardware and software asset information.
Hear From Our Customers
School Choice International Learns That Business Management Can Be Simple With Vorex
Relocating for a job is a complicated process and is made even more so when an employee has to consider where his or her children will be attending school. School Choice International was founded to ensure that no family would ever have to worry about facing such a challenge.
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Kaseya Vorex - Service Desk and Service Management
Kaseya Vorex Service Desk enables midsize businesses to easily create, manage and resolve all their service requests. It works seamlessly with VSA, IT Glue and VoIP systems for more efficient IT operations. Integrated with VSA and IT Glue, Vorex provides enhanced business intelligence capabilities, visualization and reporting, which empower you to make the right decisions for the growth of your company.