Kaseya Vorex

Service Desk

Vorex Service Desk Improves IT Efficiency and User Satisfaction

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Easily Manage Service Tickets and Quickly Respond to End-User Requests

Be More Efficient

With Vorex’s modern user interface, all your dashboards, reports and workflows are intuitively designed, thereby streamlining your day-to-day activities.

customer satisfaction
Increase End-User Satisfaction

With Kaseya VSA integration, you can automate the execution of agent procedures in Vorex directly and remediate tickets faster and more efficiently.

scale with your company
Scales with Your Business

Vorex’s multi-tenant cloud architecture keeps pace with your business, offering you the flexibility to scale and uniquely accommodate the changing needs of your organization.

unified solutions
Unified Solutions

Cohesive workflows across Vorex, VSA and IT Glue let you optimize your daily IT operations with 30% fewer tickets that are resolved 40% faster, saving you time and money in a way no other solution can.

Kaseya Vorex

See how the integration between Kaseya Vorex, VSA and IT Glue enables seamless workflows for technicians allowing for quick resolution of issues.

Manage and Resolve Tickets Faster With the Vorex Service Desk

The Kaseya Vorex Service Desk module is the central place to manage all of your end-user support tickets.

Vorex Auto Remediation VSA Agent Procedure
Real-Time Dashboard

The Service Desk dashboard provides help desk managers with real-time information about the status and progress of tickets as they move through your company’s support process.


Workflow rules ensure tickets move through your support process in a timely manner and generate alerts for complete visibility.

Easy Access to IT Documentation

With IT Glue integration, get easy access to asset/device information for quicker resolution of tickets.

Resolve Service Tickets Faster With Kaseya VSA Integration

Launch VSA Live Connect remote endpoint management with the click of a button in Vorex service tickets and quickly troubleshoot the issue.

Auto-remediation of Tickets

With VSA integration, automate the execution of VSA agent procedures/scripts directly from Vorex and enable auto-remediation of tickets.

Centralized View into Your IT Assets

The Asset Management folder is a centralized place to store all your hardware and software asset information.

School Choice International

Hear From Our Customers

School Choice International Learns That Business Management Can Be Simple With Vorex

Relocating for a job is a complicated process and is made even more so when an employee has to consider where his or her children will be attending school. School Choice International was founded to ensure that no family would ever have to worry about facing such a challenge.

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Vorex Service Desk Product Brief Cover

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Kaseya Vorex - Service Desk and Service Management

Kaseya Vorex Service Desk enables midsize businesses to easily create, manage and resolve all their service requests. It works seamlessly with VSA, IT Glue and VoIP systems for more efficient IT operations. Integrated with VSA and IT Glue, Vorex provides enhanced business intelligence capabilities, visualization and reporting, which empower you to make the right decisions for the growth of your company.

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