The Mission of the Kaseya Global Product Support Department is to provide service and support to all Kaseya Customers and staff, and continue to extend its reach into all aspects of the overall customer experience in order to add value wherever possible.
Reducing inbound tickets is of primary focus since by assisting in areas of documentation, education, self-service information and overall product feedback, the customer’s’ initial frustration of having to create a ticket can be reduced, and those customers who really need true technical support are serviced more promptly.
Your success is our success. We offer a range of professional services designed to support you in meeting your specific goals. From onboarding services, to more advanced consulting and custom services, to staff support for growing your MSP, we offer the help you need to be successful. Our services offerings include:
- Implementation Services to get you up and running quickly
- Consulting Services to meet your unique needs
- NOC Services for scaling your MSP business
Knowledge is power. As a Kaseya customer, you have access to a wealth of training resources through Kaseya University. Our training offerings are geared towards your role and level of experience. We provide you with the flexibility to individualize your learning experience so you can focus on areas that will deliver the most value for your business. Kaseya University’s offerings include:
- Free training resources that cover the basics
- Training subscriptions to strengthen your skills
- Certifications that give you a professional edge
Our Technical Support Helpdesk is available to assist you 24 x 7 x 365. Combined with our Knowledge Base, Community Discussion Forums, TechJam and the public curriculum available from Kaseya University, we make sure that you have the tools and assistance you need to get where you want to go.