Welcome to contextual documentation.
Kaseya VSA now integrates with IT Glue, a comprehensive IT documentation platform designed to quickly and efficiently store critical information on all your endpoints.
Your critical documentation has never been more accessible.
In the past, technicians would have to navigate through multiple screens to find all the documented information about a clients’ assets and devices, and either toggle between screens or cut and paste in from one location to another. This cumbersome experience slows technician productivity, drives up costs, and ultimately compromises profit margins.
With the native integration of IT Glue within VSA, your technicians are enabled with seamless access to the critical documentation they require to service clients efficiently and close tickets faster.
Troubleshoot at the speed of lightning
With VSA and IT Glue, all of your asset-specific information (including passwords, backup configurations, and file sharing settings) is displayed alongside device-specific information (like who made the last change, and why). Whether it be attachments, recent versions, or notes – the information you rely on to service clients is never more than a click away.
Have critical documentation available within your remote access workflow
You rely on VSA Live Connect to provide you with seamless access to your clients’ systems, networks, and devices. Within that same interface, you now have the ability to access IT Glue when starting a session with any agent, edit your IT Glue notes directly, and even launch into the full IT Glue portal when needed.
Stay in-sync across your MSP platform
Quickly match VSA organizations and machine groups to IT Glue organizations – and if you already have an existing VSA and BMS integration, syncing with IT Glue makes configuration matching even easier.
Knowledge is critical to business success
Preserving your organization’s knowledge, whether its processes, standards or know-how, is critical to long-term business success. Having information documented and mapped means that no knowledge is lost, no matter what changes occur in your organization. The same goes for onboarding. New employees can quickly get up to speed with easily accessible and richly documented resources.