A remote control solution for you and your users
Access and manage computers from anywhere at near instantaneous connect times with extraordinary reliability, even over high latency networks.
IT Professionals frequently need to access servers, workstations and mobile devices securely, quickly and without impacting the productivity of users. The Kaseya integrated IT management platform delivers a complete, fast and secure remote control solution even behind firewalls or from machines at home. Stop using consumer oriented remote control tools that don’t give you the security or integrated systems management features you need to operate in a professional IT environment.
Discover the Power of Remote Control with Live Connect in VSA by Kaseya
Redefine Remote Control with VSA by Kaseya
Kaseya Remote Control enables technicians and administrators to remotely troubleshoot and manage their computers regardless of their location.
Remote Control enables the technician to take over the remote computer collaboratively with the end user. They can work collaboratively or the technician can work with full computing access as the currently logged in user. All operations are as if the technician were physically sitting in front of the computer.
Private Remote Sessions for Windows Establish private Remote Control sessions for Windows so that administrators can work on servers or workstations without the end user visually seeing what is being done.
Every Session is Logged for Your Compliance Needs Track and report on Remote Control sessions by admin, by machine, per month, week, day, etc., with a history of access for compliance purposes.
Shadow Support for Terminal Server Users Shadow end user terminal server sessions to more easily identify and resolve user issues.
Know When There Is Latency on the Line Show session latency stats during the remote control session so administrators are aware of the connection strength and its impact.
Supports Multiple Monitors on the Remote Endpoint See every screen on the remote endpoint with zero configuration. You can even connect two or three times simultaneously and see them all at once.
Every Major Short-Cut Key In the Book Support for over 100 different short-cut keys, ensuring that you can work quickly and efficiently even when connected to remote endpoints.
Remote Control to maximize service quality and IT efficiency
Having technicians work on machines remotely can substantially improve IT efficiency. Kaseya provides the unique ability to completely control and audit all clients for issue resolution, reporting, ticket closure and compliance.
- Record screen activity of work performed and attach to open tickets
- Provide the end user control and security to enable or disable remote control functions until granted approval
- Secure communications using certified Kaseya technology
- No ports to open or firewall configuration needed only a simple internet, connection required
Seamless & Secure 1-Click Access
To be more secure, scalable and competitive, IT Service Providers need a more secure authentication method, which simplifies identity and access management. That’s exactly what Kaseya VSA brings to the table with 1-Click Access. Now your technicians can take back the lost time spent on looking up passwords with secure console access – in a single click of a button.
Kaseya’s 1-Click Access allows secure access to end-user devices for privileged users/admins at the click of a button, without having to know user or admin credentials. The single click concept is simple yet very powerful, making Kaseya VSA one of the most secure remote control solutions.
These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent Quick View window.
Status screen example