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The Kaseya Knowledge Base.
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EVP, Global Product Support
Alan is dedicated to providing unsurpassable support to Kaseya clients. At Kaseya Connect 2009 User Conference, he announced a six-month goal to improve customer relations by implementing changes based on feedback and posting the results on Kaseya's Forum each month. Under his direction, Kaseya has implemented online surveys to gauge satisfaction and Alan has taken steps to implement a customer portal and Service Desk. As VP of Customer Support, Alan strives to enhance Kaseya's ability to better serve its global community. His vast knowledge of the department stems from four years' experience as director of global support, and five years in his current role.
Prior to joining Kaseya, Alan established and built a support department for Ideal Hardware, which was acquired by Bell Micro. He also successfully ran private companies for ten years.
Alan earned his master's in business administration from The Open University.