How Landus simplified IT operations across 2,000 endpoints with a unified Kaseya platform

Case study highlights

• Consolidated six vendors into a single Kaseya platform, simplifying IT management, reducing tool sprawl and saving $50,000 annually. 

• Improved visibility and support across 60 locations and 2,000 endpoints. 

• Streamlined IT operations for 650 employees with integrated documentation, ticketing, endpoint management and network visibility tools that accelerated issue resolution and onboarding workflows. 

• Strengthened cybersecurity with a fully integrated security stack, including RocketCyber, SaaS Alerts, managed SOC services and backup solutions that helped rapidly detect and contain threats. 

• Enhanced budgeting, licensing and asset management by centralizing procurement, renewals and vendor management within a single ecosystem. 

Landus is one of the Midwest’s largest agricultural organizations, operating across 60 locations throughout Iowa, Indiana and Illinois. They employ about 650 people and manage a massive IT footprint across its distributed operations. 

“We’ve got over 800 with computers and tablets,” Ben Hayes, Infrastructure Lead at Landus explained. “But if you start throwing in network devices and printers and other agricultural devices, we’re around 2,000.” 

Before standardizing their IT stack with Kaseya, the Landus IT team struggled with fragmented systems and overlapping technologies. 

“We had a tool for everything. And it wasn’t always the same company.” 

The result was operational inefficiency, technician frustration and difficulty scaling support across multiple remote locations. 

“You’d have to remember which company or what tool we use for [each issue],” Hayes explained. “It was hard to understand. It’s the epitome of tools for all.” 

The company’s journey to Kaseya began with IT Glue after the team realized their documentation processes were limiting efficiency. 

“We were just using network drives,” Hayes said. “A lot of times that was scattered or in different locations.” 

For Landus, centralized documentation quickly became transformational. 

“We used to drive two or three hours out to the location because you don’t know where a tool’s plugged in… now you can just pop open one of our tools on IT Glue and say, ‘let me get the picture. It’s plugged into port three’.” 

Instead of technicians spending hours and driving hundreds of miles to troubleshoot a single issue, the team could remotely identify infrastructure details and guide local staff through troubleshooting. 

“Now you can direct that person to go exactly right where you need to without having to drive a four-hour round trip,” Hayes explained. 

The operational impact was immediate. 

“Finding and understanding what’s in those locations is a lot easier with IT Glue,” he said. “So, it’s faster to figure out what information they need to get to complete a ticket.” 

As Landus expanded deeper into the Kaseya ecosystem, the company consolidated multiple workflows into a more unified operational platform. 

While they started with IT Glue for documentation, they quickly expanded into other tools. 

First up was Autotask, which made it easy to standardize onboarding, offboarding and ticket workflows so they could work more efficiently. 

“We have checklists that we use for new hires,” Hayes explained. “We have some workflows that catch certain tickets so we don’t have to filter through the alerts.” 

They also added Datto RMM, unlocking automated endpoint deployment and configuration. It made it significantly easier for the team to identify endpoints and streamline workflows. In fact, these automations significantly reduced manual provisioning and simplified support operations. 

One of the biggest improvements they saw was eliminating confusion around disconnected tools. And the subsequent frustration of opening the wrong tool or just trying to figure out which tool to use. 

Before Kaseya, technicians wasted valuable time navigating multiple systems. 

“A lot of times people just shut down after the first try,” he explained. Now, technicians access a unified operational environment through Kaseya. “We can just open it up… and there’s your whole suite of products.” 

That simplification improved both efficiency and employee satisfaction. 

“You don’t have to think as much,” Hayes explained. “You don’t have to try to figure out what tool does what. It’s all pretty streamlined, pretty efficient.” 

The team also uses Network Glue to improve visibility into remote infrastructure. “When they go out there, it’s not always clear what devices are on the network,” Hayes said. Network topology mapping helped technicians quickly locate endpoints and identify network connections. 

“We can look at the topology of the network,” he explained. “We can see if these endpoints are connected or where they’re connected to.” That visibility streamlined troubleshooting, updates and asset management across the business. 

Operational improvements have also extended beyond service delivery into budgeting and procurement. 

“We’re not having to chase down receipts,” Hayes explained. “Or when we do budgeting, figure out what tool is expiring this year.” 

Consolidation simplified renewals, licensing and scaling. “How we manage our budgeting and our billing is a lot easier,” he said. Add to that how smoothly it scales and Landus’ IT operations have been transformed. 

Cybersecurity became another major driver behind Landus’ platform consolidation strategy. They created their security stack with multiple Kaseya products, including SaaS Alerts, RocketCyber, backup solutions and managed SOC services. 

That integrated security posture recently helped the team quickly contain a phishing-related incident. 

“We actually just had an event where we had an end user that thought it was okay to open some risky links,” Hayes recalled. The managed SOC identified the activity and alerted the team. “This created an alert for us where the SOC let us know.”  

The team was able to isolate the endpoint before the threat could spread. “We were able to isolate that computer and kick it off network connectivity so we could clean it up,” Hayes said. It’s something that would have taken hours before, and the team was able to accomplish quickly. 

Automation and AI are now becoming key strategic priorities for the organization. 

“In my role, I love it,” Hayes said. “I’m an AI guy.” 

With a relatively small internal IT team supporting thousands of endpoints, automation helps Landus scale efficiently. “We don’t have the time to always do stuff to improve or automate,” Hayes explained. Automation and AI-assisted workflows help the team simplify repetitive tasks, create SOPs and accelerate scripting. 

“One that comes to mind is the SOP creation tool,” Hayes said. “We don’t want to create a document over and over and over.” 

AI-powered workflow development has also helped accelerate operational improvements. Even when AI-generated workflows require adjustments, they dramatically reduce development time. 

“It gives you the starting point [so] you can just tweak it to how you want to,” he said. The ability to customize and control how they use the tools has made adoption a breeze. 

Building a scalable foundation for the future 

For Landus, the Kaseya platform has become more than a collection of IT tools. It has become the operational foundation for scaling IT, improving efficiency, simplifying cybersecurity and supporting a rapidly growing distributed environment. 

“Using [Kaseya’s] products has been very beneficial for us in the financial aspect and the efficiency aspect,” Hayes said. Consolidating their IT tech stack has helped them grow, transform and stay ready for any changes that come up in the future. 

Plus, they went from six vendors to one, saving $50K/annually. And that’s how consolidation can lead to transformation at scale. 

Ready to see how you can consolidate your tools and scale with Kaseya? Book a demo today.