Miami, Florida, United States

Cybersecurity Specialist - Onboarding

Apply Now

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

 

Cybersecurity Specialist, Onboarding is Kaseya’s first line of customer engagement for our 24/7/365 Managed Security Operations Center (SOC). This entry-level role is focused on providing a premium onboarding experience, configuration assistance, security best practices, and alert review for new Managed SOC customers. Your ability to provide a cheerful, positive, and supportive experience while working with customers with limited security backgrounds is critical to your success. This role’s career path may lead in several directions, including into the SOC. This position is ideal for individuals with a demonstrable cybersecurity background looking to join a market-leading company and a next-generation SOC focused on making a real difference in our customers’ lives.

Key Responsibilities:

  • Provide an unparalleled premium and responsive onboarding experience.
  • Follow Kaseya’s Security Onboarding process.
  • Manage numerous onboarding/re-onboarding projects simultaneously, ensuring timely completion of the engagement process.
  • You may perform initial alert review during onboarding engagement to identify existing threats and/or tune the system alerts.
  • Communicate technical security concepts to non-technical customers.
  • Address client inquiries via phone, email, or tickets.
  • This position will be evaluated based on customer feedback as well as other metrics.
  • Perform tasks without supervision.
  • Other duties as assigned.

Requirements:

  • 0–2 years of experience in IT or Cybersecurity.
  • Outgoing, upbeat, and friendly personality that enjoys face-to-face communication.
  • Ability to remain calm and composed with difficult customers.
  • Demonstrable knowledge of OSes, networking, and cybersecurity principles.
  • Detail-oriented with strong organizational and communication skills.
  • Ability to independently manage assigned customers.
  • Daily/weekly status updates and time tracking may be required

Preferred Qualifications:

  • Bachelor’s degree in IT, Cybersecurity, or a related field.
  • Certifications like CompTIA CySA+ / Security+, ISC2 CC, or ISACA CCOA (or similar)

 

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Apply for this Job

Looks good!
Looks good!
Looks good!
Looks good!

Resume/CV

Looks good!

Cover Letter

Looks good!
Please select a option.
Looks good!
Please select a option.
Looks good!
Please select a option.
Looks good!
Looks good!
Looks good!
Please select a option.
Looks good!
Please select a option.
Looks good!
Please select a date.
Looks good!
Please select a date.
Looks good!

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please select a option.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Please select a option.

Voluntary Self-Identification


For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Kaseya’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Please select a option.
Please select a option.