A project services provider, Data Balance needed to move away from its break-fix business model which limited growth (since engineers’ billable hours were tied directly to time spent at client sites) and prevented them from providing robust IT services. Using Kaseya, Data Balance can:
- Offer higher-value services to clients, based on results not engineer-hours
- Provide proactive systems management strategy due to full visibility into customer environments
- Decrease time to resolution from hours to minutes
- Automate repetitive IT tasks like patch management and software deployment
