A project services provider, Data Balance needed to move away from its break-fix business model which limited growth (since engineers’ billable hours were tied directly to time spent at client sites) and prevented them from providing robust IT services. Using Kaseya, Data Balance can:
- Offer higher-value services to clients, based on results not engineer-hours
- Provide proactive systems management strategy due to full visibility into customer environments
- Decrease time to resolution from hours to minutes
- Automate repetitive IT tasks like patch management and software deployment
Turning saved costs into growth: How Real Solutions tripled their margins
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How Inspired IT protected 1,200 endpoints and slashed 189 hours of work
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How Smart Computing Solutions scaled from 1,600 to 2,400 endpoints with long-term client retentions
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