United Technology Group (UTG), a leading managed service provider (MSP), wanted to offer higher value, advanced monitoring services with up-time-based SLAs. By using Kaseya Traverse, an IT service level monitoring and management platform, UTG can:
- Increase service offerings (and value-based recurring service revenue) while simplifying IT management
- Promote client confidence and document SLA compliance through custom dashboards and reports
- Resolve problems proactively, increasing service levels and reducing risk
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