A managed service provider (MSP), Helix Systems wanted to become more efficient and provide better service to its customers. It selected and deployed Kaseya’s remote monitoring and management (RMM) and IT automation capabilities. Benefits include:
- Regular maintenance—such as patch management or software deployment—now takes hours rather than months or weeks
- Automation eliminated repetitive, tedious administration that used to be manual
- Administrators, no longer shuttling between client sites, have time to work on strategic projects that move the needle for the business
