Kaseya offers an additional “Premium Support” package for customers who are looking for an extra level of support. Premium Support customers will receive several added benefits as outlined in the below table.
Kaseya’s marketplace for sharing, buying, and selling Agent Procedures, Monitor Sets, Reports, Templates, and other types of automation for Kaseya’s products. Join Kaseya's community of thousands of customers to share resources and automate your IT business.
Support Service Level Objectives
In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs). Our SLO is to meet the timeframes set out in the table below.
The SLOs documented here for response and resolution times are Kaseya Customer Support’s internal guidelines. They are provided here for information purposes only and are not legal commitments or agreements. Please note the times listed in your region’s local business hours.
*View this link for a detailed definition of Severity Levels.