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Keep Track of Every Service Ticket & Respond to Customer Requests on Time
Kaseya BMS is the Next-Gen service desk management solution, that is built on a modern mobile platform that provides:
- Fast deployment of new services
- Web-based access anywhere, any time
- Virtually unlimited scalability
- Flexible reporting
- Open integration with major RMM and accounting systems
Kaseya BMS Service Desk module is the central place to manage all the support tickets between you and your clients.
- The Service Desk Dashboard provides real time information on the progress and status of the tickets as they move through your company’s support process.
- Workflow rules ensure tickets move through your support process in a timely manner and reminders sent along the way until final resolution.
- The Asset Management folder is a centralized place to store all your clients hardware and software assets.
- Knowledgebase helps share information with employees and reduces the time to find resolutions.
The Service Desk Dashboard provides help desk managers with real time information about the status and progress of tickets as they move through your company's support process. Workflow rules ensure tickets move through your support process in a timely manner and generate reminders that display on this page.
The SLAs page maintains a list of service level agreements and Kaseya BMS makes it easy to create and manage all your SLAs. A service level agreement (SLA) is an agreement between a service provider and the customer that defines the level of service expected from the service provider. It defines the response time, escalations and potentially, resolution times per incident in a contract format between you and your customer. The SLA specifies, in measurable terms, how your company responds to the client’s needs and service requests. SLAs are critical towards formalizing expectations around services with end users and customers. Without these, customer expectations will assume that everything will be delivered and available at a 100% level all the time. These SLAs can be individualized for each client based upon your contract agreement with them.
One Solution For Your Complete Business Management
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management.
Effectively staff projects and get real-time project status reports, while also improving forecasting through comprehensive project management
TIME & EXPENSE TRACKING
Get accurate, real-time data on time and expenses by company, project and employee – no more estimating needed!
FINANCE & BILLING
Simplify billing by automatically creating invoices from time entry and expense reports, and integrating with accounting software like QuickBooks®.
Track inventory, procurement or vendor issues in real-time so you can always stay on top of any issues that come up, as well as make better plans in the future.
Maximize your relationships with customers and prospects by keeping track of current accounts, new revenue possibilities, and all past communications in one, simple-to-use system.
Spend less time tracking tickets and more time making clients happy with a complete help desk and ticketing solution.