Updates
Sub-processor updates
We periodically review and update our list of approved sub-processors to ensure compliance with applicable data protection obligations.
If you are a current Kaseya customer, you may subscribe to receive notifications when Kaseya adds or replaces sub-processors by submitting the form located here.
Sub-processors
| Name | Location(s) | Description of Processing | Categories of Personal Data | Product |
|---|---|---|---|---|
| AB Software | Stockholm, Sweden | Data Migration | Customer Personal Data, created by customer and processed by service | BMS to Autotask Migrations |
| Access Alto | UK (London), US (New Jersey), IE, DE (Frankfurt) | Hosting and Colocation services | Customer Personal Data, created by customer | Unitrends, VSA9, VSA10, BMS, Pulseway, Vorex |
| Aligned Energy | US (Utah) | Hosting and Colocation services | Customer Personal Data, created by customer | BCDR, SaaS Protection and Backupify, K365 Endpoint Backup |
| Amazon Web Services | US (East & West), Ireland, Australia, Canada | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | Datto RMM, VSA 9, VSA 10, Pulseway, Traverse, Unitrends, Datto Backup for Azure, Datto EndPoint Backup, DTC/CC4PC, Spanning, Backupify, Dark Web ID, BullPhish ID, ID Agent, Graphus, RocketCyber, Datto EDR, Endpoint Security, Vonahi, Kaseya AV, IT Glue, BMS/Vorex, Network Detective (RFT), Cyber Hawk, Compliance Manager, Secure Payments, Vulscan, Datto Networking |
| OpenAI | Worldwide | SaaS Services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | Autotask |
| CloudAMQP | US, UK, Australia, Canada, Singapore, Germany | SaaS Services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | SaaS Defense |
| Cloudflare, Inc | Worldwide | SaaS and Network services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | Autotask, Datto Backup, Datto Workplace, RapidFire Tools, Vorex, VSA 9, VSA 10 |
| Cologix | Montreal, CA | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | BCDR, SaaS Protection and Backupify, Datto Workplace and Datto Fileprotection, Unitrends |
| Cyxtera (Digital Realty Trust) | Slough UK | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | BCDR, SaaS Protection and Backupify, K365 Endpoint, Unitrends, VSA 9, PSA / Autotask, K365 |
| Databank | Atlanta, GA, Centennial, CO | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | Unitrends |
| Equinix | Singapore | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | BCDR, SaaS Protection and Backupify, K365 Endpoint, K365 |
| Equinix | Sydney, AU | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | BCDR, SaaS Protection and Backupify, K365 Endpoint, Datto Workplace and Datto Fileprotection, K365 |
| eStructure | Toronto, CA | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | BCDR, SaaS Protection and Backupify, K365 Endpoint, Datto Workplace and Datto Fileprotection, K365 |
| GigaNET | Chicago, IL | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | Pulseway |
| Google, Inc | GCP - US Iowa (us-central1), DE Frankfurt (europe-west3) | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | RocketCyber, SaaS Defense |
| Kaseya US LLC | US | Support & Operations | Customer Personal Data, created by customer | All Products |
| Macquarie | Sydney, AU | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | BCDR, SaaS Protection and Backupify, K365 Endpoint, Datto Workplace and Datto Fileprotection, Unitrends, VSA 9, VSA 10, PSA / Autotask, K365 |
| Microsoft Azure | US, US (US West), UK, Australia, Canada, Singapore, Germany | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | Datto Backup for Azure, Datto EndPoint Backup, Backupify, ID Agent, SaaS Defense, Autotask, My IT Process, Kaseya Quote Manager, ConnectBooster, AudIT, Kaseya One (K1) |
| Oracle, Inc. | US (NA West) | Billing and Financial reporting | Customer Personal Data, created by customer and stored in Applicable Cloud Products | K1 |
| NextDC | Melbourne, AU | Hosting and Colocation services | Customer Personal Data, created by customer | BCDR, SaaS Protection and Backupify, Datto Workplace, Datto Fileprotection |
| Noris Network, AG | Munich, DE | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | BCDR, SaaS Protection and Backupify, K365 Endpoint, Datto Workplace and Datto Fileprotection, Unitrends, VSA 9, VSA 10, PSA / Autotask, K365 |
| Salesforce | US (Phoenix, USA / Washington DC, USA) | Sales and Support | Customer Personal Data, provided by customer to support and for billing | All Products |
| Snowflake | US (AWS US East), Ireland (AWS EU-Ireland) | SaaS Provider | Customer Personal Data, created by customer and stored in Applicable Cloud Products | All Products |
| Tierpoint | US (Pennsylvania) | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | SaaS Protection and Backupify, K365 Endpoint, Datto Workplace and Datto Fileprotection, Unitrends |
| Verne Global | Reykjavík, IS | Hosting and Colocation services | Customer Personal Data, created by customer and stored in Applicable Cloud Products | BCDR, SaaS Protection and Backupify |
| WalkMe | US | User Experience & Communication | IP Addresses and Geolocation data | All Products |
| Zendesk | US (AWS) | Support tickets | Customer Personal Data, provided by customer to support | All Products |