Today’s IT teams are focused on delivering better, faster service while navigating the growing complexity of their tools and systems. According to IDC’s recent Analyst Connections report, “Future Proofing IT Operations: Leveraging Unified Platforms,Automation and AI,” the key to solving this challenge isn’t adding more tools. It’s unifying operations and layering in AI and automation to amplify results.
That’s where Kaseya 365 Ops, with its suite of AI-powered Cooper Copilot features, stands out. It’s a purpose-built platform that connects your business operations with your IT execution, giving your team the AI-driven automation, unified data and smart workflows they need to work faster, reduce manual tasks and increase profit margins.
In this blog, we’ll explore what’s holding IT teams back today, the powerful benefits you can unlock by unifying and automating operations, and how Kaseya 365 Ops helps you future-proof your business and deliver the service your customers expect, all while making your team’s job easier.
The challenge: Fragmented tools slow you down
IDC points out that when IT teams juggle multiple, disconnected tools, they experience what they call “swivel-chair inefficiencies.” IT staff spend excessive time flipping between systems, stitching together data manually and troubleshooting blind spots caused by siloed information. This inefficiency slows down ticket resolution and ultimately reduces both employee and customer satisfaction.
Fragmentation also drives up costs by multiplying the number of tools and licenses an organization must manage. That’s why 71% of IT leaders now consider integrating IT service management (ITSM) with other disciplines a high priority or essential. Unifying platforms reduces complexity, improves service delivery and positions the organization to better meet today’s demands.
The solution: Unified platforms and AI
A unified platform helps your team work faster, but it’s the power of automation and AI that takes your operations to the next level. Kaseya 365 Ops consolidates your critical IT operations tools and supercharges them with Cooper Copilot AI features designed to save time, reduce errors and boost technician productivity.
Here’s how AI can help your team work faster:
- Smart Assist (IT Glue): Finds outdated, duplicate or unused documentation for cleanup and highlights popular SOPs you can replicate across clients or locations.
“IT Glue has helped us remove outdated legacy data, reducing liability and giving us peace of mind with a lean, secure and up-to-date documentation environment.”
— Frank Merino, COO, Forthright Technology Partners Inc.
- Smart Create (IT Glue): Auto-populates flexible asset templates that consolidate complex IT details into one structured view, ideal for new techs or dynamic organizations.
- Smart Relate (IT Glue): Automatically suggests related assets (like users to devices or passwords to endpoints) and improves over time as you accept or decline suggestions.
- Smart SOP Generator (IT Glue): Captures technician actions in real time during browser and endpoint sessions, then automatically creates fully structured SOPs, ready for instant reference and compliance.
“My favorite thing about IT Glue is the ‘Glue’ — it really holds our team and service delivery together. Now, with AI, the heavy lifting is done for us. It’s the ONLY documentation platform we trust.”
— Jason Etheridge, President, Logic Speak
- Smart Ticket Summary (Autotask, Kaseya BMS): Instantly generates clear summaries of ticket threads, including core issues, actions taken and recommended next steps.
- Smart Resolution Summary (Autotask, Kaseya BMS): Creates detailed, professional resolution summaries based on technician input and ticket activity.
- Smart Writing Assistant (Autotask, Kaseya BMS): Transforms technical ticket details into clear, user-friendly messages, saving time and ensuring polished, professional communications.
“This is the first time I am seeing AI-generated content that I would actually use. What I have seen from other tools doesn’t sound like a human. Cooper Copilot for Autotask is a game changer.”
— Kim Drumm, Director of Business Process Management, Vitis Technologies
The business impact: What you gain now and in the future
According to IDC, the advantages of unifying IT operations with automation and AI are both immediate and long-term, and organizations that act now gain a critical edge.
Here’s how the benefits break down:
Immediate benefits
- Faster issue resolution: Teams spend less time toggling between tools or searching for missing data, so they can resolve tickets more quickly and efficiently.
- Streamlined processes: Manual, repetitive tasks are automated, reducing human error and freeing up technicians to focus on high-impact, strategic work.
- Improved team collaboration: With unified tools and shared data, team members can work from the same playbook, leading to better communication and faster problem-solving.
- Enhanced customer experience: Customers see faster, clearer updates and resolutions, increasing satisfaction and strengthening trust in the IT team.
Long-term strategic advantages
- Better visibility and smarter decisions: Unified data allows IT leaders to track performance trends, measure progress against goals, and make informed, data-driven decisions.
- Continuous improvement: By analyzing consolidated data, organizations can identify weak points, optimize workflows and drive ongoing performance improvements.
- Stronger employee satisfaction and retention: Streamlined operations reduce staff frustration, improve work-life balance, and help retain talented technicians, cutting turnover costs.
- Future readiness for evolving AI: Organizations with unified operations are well-positioned to adopt and scale new AI technologies because they already have the clean, structured data these tools need to operate effectively.
- Reduced long-term complexity and cost: Acting early to unify operations avoids the rising integration challenges and expenses that come with delayed action as data volumes and system sprawl increase.
Why Kaseya 365 Ops is built for what’s next
According to IDC, organizations that unify IT operations and embrace AI gain a clear competitive edge, improving efficiency, cutting costs, boosting employee satisfaction and unlocking continuous improvement. But those who delay face rising complexity, skyrocketing integration costs and a growing gap between what their teams can deliver and what customers expect.
Kaseya 365 Ops is purpose-built to help you stay ahead. It’s a unified, AI-powered platform that connects your IT operations, automates the manual work that drags teams down and gives you the real-time insights you need to drive smarter, faster decisions. With Cooper Copilot AI features embedded across IT operations tools, Kaseya 365 Ops equips your technicians to deliver more accurate, higher-quality service while freeing them up to focus on the work that moves your business forward.
If you want to position your IT operations for long-term success, now is the time to invest in a platform designed for what’s next.
Ready to see it in action?
Book a Kaseya 365 Ops demo today and explore how unified, AI-driven workflows can boost efficiency and help you deliver exceptional service that makes both customers and teams happy.
