Watch the Innovation Keynote from Kaseya Connect where Kaseya 365 Ops was officially unveiled
This morning, during the Innovation Keynote at Kaseya Connect 2025 in Las Vegas, General Manager of Kaseya’s IT Operations Suite Nadir Merchant unveiled the newest addition to the Kaseya 365 platform — Kaseya 365 Ops, a revolutionary solution designed to supercharge MSP operations with AI-driven workflows and unified reporting.
Kaseya 365 Ops integrates business operations with IT execution, empowering MSPs to operate at peak performance. By harnessing the power of AI and automation, it enables teams to boost efficiency, showcase their strategic value and scale operations without adding complexity or cost.
Early adopters of Kaseya 365 Ops are already reporting incredible results, saving an average of 160 hours per month (the equivalent productivity of an additional technician) thanks to automation and streamlined operations.
Achieving operational excellence through AI and automation
Today’s MSPs must be more than technically proficient. They need optimized, streamlined operations to stay ahead. Kaseya 365 Ops unifies IT execution and business operations through Cooper Copilot AI and 50+ deep integrations, helping MSPs:
- Leverage AI-powered workflows to supercharge technicians with more time and eliminate errors, saving 80+ hours per month.
- Automate billing and payments to ensure every part of clients’ environments is accurately captured and invoiced, recovering over $25,000 in missed revenue.
- Demonstrate strategic value with automated client reporting that improves retention and opens the door to expanded services, helping MSPs gain $70,000 per month in new revenue.
By putting critical tasks on autopilot and making strategic value visible, Kaseya 365 Ops empowers MSPs to scale confidently and profitably.
What’s included in Kaseya 365 Ops
Kaseya 365 Ops equips you with all the critical IT operations products needed to deliver seamless, integrated services across any environment:
| Function | Module | Description |
| PSA | Autotask or BMS | Centralizes ticketing, billing, contracts and CRM to streamline service delivery and drive profitability. |
| IT documentation | IT Glue | Secures and organizes IT assets, passwords and SOPs for faster, more consistent services. |
| QBRs and executive reports | myITprocess | Delivers client-facing QBRs and IT roadmaps to clearly showcase business value. |
| Quoting and hardware procurement | Kaseya Quote Manager | Simplifies IT sales by automating quote creation and hardware procurement. |
| Accounts receivable collections | ConnectBooster | Automates accounts receivable collections and accelerates payment processing to achieve predictable cash flow. |
| Network discovery and password rotation | Network Glue | Auto-documents networks and users, and rotates passwords to improve visibility and security. |
| Employee password management and asset collaboration | MyGlue | Enables end users to access passwords and SOPs and collaborate easily to improve productivity. |
Setting a new standard for operational excellence
Kaseya 365 Ops joins Kaseya 365 Endpoint and Kaseya 365 User to form a complete, integrated solution for everything IT technicians need to secure, manage and operate modern IT environments. Together, these three components of the Kaseya 365 platform enable MSPs to address every critical layer, from protecting devices and users to automating service delivery and business operations, all in one unified platform.
