Miami, FL

Associate Manager, Technical Account Management

Apply Now

 

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

Position Summary

We're looking for an Associate Manager, Technical Account Management with a strong technical background, excellent communication skills, and a passion for customer advocacy. The ideal candidate will have a proven track record of driving product adoption, identifying opportunities for value realization, and resolving customer issues. If you're a seasoned professional with a collaborative mindset and a passion for driving customer success, we encourage you to apply to join our dedicated management team for Technical Account Managers.

As an Associate Manager, Technical Account Management, you will lead the technical aspects of our customer success initiatives and play a critical role in ensuring the ongoing satisfaction and success of our clients. You will serve as the primary technical contact for our most complex and strategic accounts, leveraging your expertise to drive adoption, retention, and expansion of our products and services. In addition, you will manage Technical Account Managers in this player/coach role.

 

Key Responsibilities

  • Provide technical leadership and guidance to customers and internal teams on the implementation, configuration, and optimization of our products and solutions. Act as a trusted advisor to customers, offering insights and best practices to help them achieve their business objectives.
  • Serve as the voice of the customer within the organization, advocating for customer needs and priorities. Gather feedback, identify trends, and communicate insights to product management and development teams to drive product improvements and enhancements.
  • Proactively engage with customers to understand their business goals and objectives, and identify opportunities for product adoption and expansion. Develop and execute customer success plans to drive value realization and ensure customer satisfaction.
  • Identify and mitigate risks to customer success, including technical challenges, adoption barriers, and other factors that may impact customer satisfaction and retention. Develop proactive strategies to address risks and ensure customer success.
  • Continuously monitor and assess customer satisfaction and engagement metrics, and identify opportunities for improvement. Collaborate with cross-functional teams to implement process improvements and drive customer success initiatives.
  • Work within Business Intelligence tools like PowerBI and CRMs like SalesForce. Create reports and monitor performance of Key Performance Indicators (KPI’s) tied to Technical Account Managers.
  • Identify talent while interviewing prospects for Technical Account Management.

 

Required Qualifications 

  • Bachelor's degree in computer science, engineering, or related field.
  • 5+ years of experience in a customer-facing technical role, such as customer success engineer, solutions engineer, or technical account manager.
  • Previous Management experience is a plus.
  • Strong technical aptitude and expertise in software applications, APIs, and cloud technologies.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Proven track record of successfully managing complex technical projects and driving customer success initiatives
  • Project management experience, with the ability to manage multiple projects and priorities simultaneously
  • Strong problem-solving and troubleshooting skills, with a proactive and solution-oriented mindset.
  • Experience working with enterprise customers and managing strategic accounts is preferred.
  • Familiarity with CRM systems and customer success tools (e.g., Salesforce, Gainsight) is a plus.

 

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Apply for this Job

Looks good!
Looks good!
Looks good!
Looks good!

Resume/CV

Looks good!

Cover Letter

Looks good!
Looks good!
Please select a option.
Looks good!
Please select a option.
Looks good!
Looks good!

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please select a option.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Please select a option.

Voluntary Self-Identification


For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Kaseya’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Please select a option.
Please select a option.