About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
The Business Development Representative (BDR) is responsible for driving early-stage pipeline by qualifying inbound leads, executing targeted outbound prospecting, and booking high-quality discovery meetings for our Sales team. This role is critical to fueling new customer acquisition by identifying qualified prospects, uncovering business needs, and ensuring a smooth transition of opportunities to Account Executives for progression and close.
This position sits at the front of the revenue engine and partners closely with Sales and Marketing to ensure consistent pipeline creation and conversion.
Key Responsibilities
Inbound Lead Management
- Respond to and qualify inbound leads generated through marketing campaigns, events, and web inquiries
- Conduct discovery conversations to understand prospect needs, buying intent, and fit for our solutions
- Prioritize and follow up on inbound requests with speed, accuracy, and professionalism
Outbound Prospecting
- Execute outbound prospecting efforts via phone, email, and social channels to targeted accounts and personas
- Leverage approved sequences, messaging, and talk tracks to generate interest and meetings
- Proactively identify and engage net-new prospects aligned to our ideal customer profile
Meeting Qualification & Handoff
- Book qualified discovery meetings for Account Executives and ensure accurate documentation of prospect context, pain points, and goals
- Clearly articulate qualification details and next steps during opportunity handoff to Sales
- Maintain clean and accurate lead and activity records in CRM to support forecasting and pipeline visibility
Collaboration & Execution
- Partner with Sales, Marketing, and RevOps to align on campaign follow-up, targeting strategy, and lead flow
- Participate in coaching, call reviews, and ongoing enablement to improve conversion rates
- Provide feedback on lead quality, messaging effectiveness, and common prospect objections
Success Metrics
- Number of qualified meetings booked and accepted by Sales
- Inbound lead response time and conversion rates
- Outbound activity and meeting conversion efficiency
- Data accuracy and consistency in CRM
- Contribution to overall pipeline creation and revenue outcomes
Qualifications
- 0–2+ years of experience in sales development, inside sales, or a customer-facing role (B2B preferred)
- Strong communication skills with the ability to engage senior-level stakeholders (Must speak English & Spanish with Portuguese as an added bonus)
- Comfortable with high-volume outreach and structured sales motions
- Coachable, process-driven, and motivated by measurable goals
- Experience using CRM and sales engagement tools (e.g., Salesforce, Outreach, Sales Navigator) preferred
What We Offer
- Clear career path into Account Executive or Account Management roles based on performance
- Structured onboarding, training, and ongoing coaching
- Exposure to enterprise sales processes and solutions
- Collaborative, performance-driven sales culture
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.