Blackline IT: Protecting people, not just systems 

Since 1993, Blackline IT has been helping businesses run without disruption. The company’s mission has always been simple but powerful: eliminate inefficiencies, reduce downtime and give organizations peace of mind through dependable, human-centered IT. 

For founder and CEO Jody Jankovsky, Blackline’s mission has never just been about technology. “When people care, technology changes lives,” he said — a belief that continues to guide every decision the company makes. 

That philosophy was tested when Blackline’s engineers detected unusual activity in a client’s environment. The team had a choice: wait for approval or act immediately. They chose to act — a decision that would shape the company’s approach to security and service for years to come. 

As cyberthreats grew more complex, Jankovsky realized that small and midsize businesses were struggling to keep up. “The modern organization is attacked constantly,” he said. “And those threats aren’t just security threats; they’re inefficiencies, disjointed systems and poor management of technology.” 

The situation was clear: Blackline needed a smarter, more unified way to protect clients, streamline operations and strengthen resilience in an increasingly demanding IT landscape. 

Building resilience through a single, trusted platform 

When Jankovsky looked at the growing complexity of his clients’ environments, one thing became clear: the old way of managing IT — juggling multiple disconnected tools — wasn’t sustainable. Each new platform added another password, another dashboard and another layer of stress for engineers already working around the clock. 

That’s when Blackline made a strategic shift to Kaseya, consolidating automation, service management, backup and security into a single, unified ecosystem. For a team that valued both precision and compassion, the move simplified operations while giving engineers the space to focus on meaningful, client-centered work. 

“Our partnership with Kaseya helps us be more efficient because we have a unified set of tool sets,” Jankovsky said. “Our team is less stressed because they’re not being thrown a new tool every month.” 

That efficiency would soon prove critical. When Blackline’s engineers detected signs of a potential breach on a client’s network, they didn’t hesitate. Instead of waiting for layers of approval or debating next steps, they acted immediately — deploying Kaseya RocketCyber at their own expense to protect the business before the situation could escalate. 

The decision reflected the very heart of Blackline’s culture: taking care of people first, technology second. “We implemented RocketCyber because we knew something was going on. It was the right thing to do,” Jankovsky recalled. “Within a week, RocketCyber completely did its job and shut down a massive threat.” 

For the engineers, it was a moment of validation. The unified visibility across Kaseya’s platform gave them the confidence to act quickly, backed by a solution designed for both speed and scale. Because the tools worked seamlessly together, the team felt empowered to take quick, decisive action. 

At the same time, Blackline began using Kaseya FLEXSpend, a financial model that gave them the agility to adjust their tech investments without friction. “FLEXSpend has been huge for us,” said Ryan Prevost, Sr. Systems Engineer. “It lets us shift spending when clients’ needs change and reinvest in the right tools at the right time.” 

Jankovsky agrees that this combination of flexibility and integration has redefined how Blackline serves its clients. 

For Jankovsky, the biggest win wasn’t just operational efficiency; it was seeing his team regain balance. Long hours, weekend work and the constant pressure to juggle tools had taken a toll over the years. With Kaseya, automation began to change that. 

The results were immediate. Routine tasks that once demanded hours of manual attention became automated, freeing engineers to focus on strategy and client success. The shift restored energy and morale across the team, translating directly into better experiences for customers. 

And those customers notice the difference. With 24/7 visibility through Kaseya RocketCyber, Blackline now provides a level of protection that builds confidence and trust. Clients know that if a threat arises, the team won’t hesitate to act — even if it means taking on the cost themselves. It’s this combination of care, transparency and proactive service that keeps relationships strong year after year. “Technology should make people’s lives better,” Jankovsky said. “That’s why we take a holistic approach. We’re not just solving technical problems, we’re transforming lives.” 

The team’s renewed focus and energy have become central to Blackline’s culture. Empowered by the right tools, engineers can now lead with empathy, respond faster and build lasting trust with every interaction. 

As AI and automation continue to redefine what’s possible in IT, Blackline sees the future not as a challenge, but as an opportunity to serve clients even better. For Jody Jankovsky, innovation has always been personal. Every new advancement, whether in automation, integration or intelligence, is another chance to simplify complexity and put people first. 

“AI will make us more efficient and insightful,” said Prevost. “But our real goal is to help customers understand what it can do for them.” 

Three decades later, Jankovsky’s mission remains unchanged: lead with care, stay curious and use technology to serve people. “We’re not doing this because we love the technology,” he said. “We’re doing it because we love our clients and we want them to be successful.” 

For Blackline IT, that commitment to doing what’s right isn’t a strategy — it’s their identity. And with Kaseya as a trusted partner, they’re ready to keep proving that the best technology stories always start with people.