How Computer Care blocked 8,000 dangerous threats with INKY & Kaseya 365 User

A growth mindset — and a growing challenge

For more than 25 years, Computer Care has supported small to midsize businesses with reliable IT services. Today, the 23-person MSP manages more than 2,500 endpoints across industries, including accountancy, engineering and sports clubs. What began as a one-person operation has steadily grown into a mature MSP serving organizations with 25 to 100 users and beyond.

That growth has always been intentional. “We’ve always done something we call horizon scanning,” says Simon Pardo, CEO of Computer Care. “We’re constantly looking at what’s coming next — new systems, new services or better ways to deliver value to customers.”

But as the business scaled, one challenge became harder to ignore: email security that worked technically but failed to resonate with customers.

The challenge: Making email security easy to understand

Like many MSPs, Computer Care had email security in place. Spam was filtered and threats were blocked, but something still felt missing. “Our anti-spam and anti-phishing tools worked in the background,” Simon explains. “But customers didn’t really know what was happening. They didn’t feel informed or in control.”

That invisibility created friction. Customers didn’t understand why certain emails were blocked, why others slipped through or what value they were actually getting from their security stack. And because email filtering is inherently subjective, what felt “secure” to one user felt restrictive to another.

For Computer Care, this created a real business concern. When customers can’t see protection at work, it becomes harder to build trust, demonstrate value and maintain consistent standards as the MSP grows.

Computer Care wanted something different:

• Protection against real threats
• Education for end users instead of hidden decisions
• Confidence through clear, transparent email security

That search led them to INKY.

Why INKY stood out

Before rolling anything out to customers, Computer Care tested INKY internally for several months. They evaluated mail filtering and phishing detection and even ran scenarios with their pen tester to understand how the platform behaved under pressure.

Instead of silently removing emails, INKY brought visibility into the inbox and educated users without overwhelming them. That transparency aligned perfectly with Computer Care’s service philosophy, and INKY quickly became part of their core security offering.

A natural evolution with Kaseya 365 User

Computer Care’s relationship with Kaseya runs deep. The company has used Autotask for more than a decade and Datto for years, long before the brands came together. So, when Kaseya announced the acquisition of INKY, it felt less like a disruption and more like validation.

The move reinforced Computer Care’s confidence in a more connected, MSP-centric platform — one that supports standardization, scalability and long-term growth. By adopting Kaseya 365 User, Computer Care brought INKY together with the rest of its Kaseya stack under a simplified, purpose-built model for MSPs. “It used to feel like partner-centric was lip service,” Simon says. “Now it feels real.”

The impact: Measurable protection, cleaner inboxes

Between May and November 2025, Computer Care protected approximately 250 mailboxes using INKY — processing nearly 900,000 emails in total.

What had once been invisible was now measurable — and shareable with customers.

Email security impact at a glance

8,000 dangerous emails blocked by INKY, including 2,500 that bypassed Microsoft’s filtering

In addition to blocking active threats, INKY detected more than 353,000 graymail messages, giving Computer Care deeper insight into inbox activity without disrupting end users’ workflows.

Beyond volume metrics, INKY also gave Computer Care clear visibility into the types of threats being stopped and the brands most often exploited in attacks — insight that helps customers understand their real-world risk.

Threat visibility at a glance

With INKY, Computer Care can surface and explain sophisticated email threats — including attacks that often evade native email security — reinforcing the value of layered, MSP-grade protection.

More than tools: A partnership that reduces complexity

For Simon, the value Kaseya brings isn’t just about technology. “Kaseya is moving away from being a sales company and toward being a true partner,” he says. “That’s how MSPs operate too. When we grow, our vendors grow, and vice versa.”

With INKY as part of their Kaseya ecosystem, Computer Care has greater confidence in how email security is delivered and discussed with customers, reducing uncertainty in an area that was once harder to explain.