How Divergent IT protects 1,200 endpoints with a team of five with Kaseya 365
Case study Highlights
- 100% adoption across Kaseya 365 Endpoint Pro, User and Ops
- 1,200 endpoints managed by a team of 5 technical staff
- 30% margin improvement on Kaseya 365 User
- Patch compliance in the high 90s, verified by independent third-party assessment
- 100 clients and ~4,000 managed mailboxes across the US, UK and Canada
- Vendor consolidation from NinjaOne, Halo, Hudu and ConectWise Manage to Kaseya.
Built on a non-negotiable standard
Divergent IT is a technology solution provider based in Matthews, North Carolina, supporting approximately 100 clients and 1,200 endpoints across the United States, U.K. and Canada. The company runs a team of seven, including five technical staff, and operates with a philosophy that most MSPs talk about, but fewenforce: Every client gets the full security stack, or they find another provider.
As Divergent IT CEO and Founder Matthew Galimi says, “I got tired of clients telling me they don’t need endpoint security or email security. I see the attack vectors every day. I know what they need. We made thedecision to only take on clients who trust us to protect them properly.”
That conviction wasn’t born from theory. Divergent IT is Galimi’s second business. His first was larger, global and deliberately unstructured. Clients dictated terms and bought piecemeal, and when they got compromised, they still called asking how it happened.
In 2018, Galimi had the chance to step back and rebuild from scratch with the opposite approach: intentionalclients, three-year agreements, Microsoft 365 only and a complete security baseline with no exceptions.
Today, that baseline runs entirely on Kaseya 365: Endpoint Pro, User and Ops, with Managed SOC, INKY Pro, Autotask, IT Glue, NetworkGlue, MyITProcess, ConnectBooster, Quote Manager and SIEM. The full stack.
Alternatives evaluation
Divergent IT had been a long-time Datto RMM customer, but when the business started to scale and grow, they benchmarked other solutions.
For endpoint management, they chose NinjaOne and began the migration.
However, the experience didn’t match expectations. Galimi’s team also evaluated Halo PSA during this period and found its onboarding and out-of-box functionality fell even shorter.
“We had such a level of expectation from Datto RMM already. We were expecting NinjaOne to be even morethan that because of the demo and what we were reading. From our perspective, it wasn’t even close,” said Galimi. “We thought we were getting more and better. We wound up getting less.”
The automations components was the clearest gap. Where Datto RMM provides prebuilt, maintained components for common deployments, NinjaOne told Galimi’s team to script their own.
“The efficient MSPs are not relying on their own skill set for this. We could create a script to deploy Chrome or a host file, but now I’m utilizing my team’s time when they should concentrate on other things. This is 2026. These things should just be baked in.”
While evaluating, Galimi received an email from Datto. As usual, new components had been released overnight, including one that replaced a custom component his team had built and was maintaining internally.
“People think creating a component takes two minutes. Yeah, it does. But now you have to maintain it, monitorit and manage the entire lifecycle,” he said. “With this new component from Datto RMM, if it stops working, I’mnot on the hook. We can open a ticket, and it gets fixed. That’s how it should work.”
What brought him back
The decision to return wasn’t just about the product. It was about the company behind it.
Galimi sits on the INKY Partner Advisory Council. When Kaseya acquired INKY, he got on a call with CEO Rania Succar, CPO Jim Lippie and former INKY CEO Dave Baggett. That conversation changed his trajectory.
“It was clear this wasn’t a sales pitch. Rania laid out a genuine commitment to product development and tobuilding alongside the partner community,” said Galimi. “That’s what changed my mind. She wasn’t telling us what we wanted to hear. She was showing us where the investment was going.”
He spoke to his contacts at INKY. They told him the acquisition was going to open up a new world for the product. He started seeing evidence at the beginning of 2026, and Kaseya’s Las Vegas Connect event confirmed it.
The sales process reinforced the shift. When Galimi’s team gave notice, his Kaseya rep didn’t pressurehim. Instead, the rep offered flexible terms in case the move didn’t work out. When Galimi was ready to return, the process was straightforward.
I didn’t feel pressured. I wasn’t worried about being stuck, Kaseya fully understood what anMSP really goes through day-to-day. They listened.
Galimi sees the company’s current direction as a strong fit for where the MSP market is heading. “Rania’sapproach is to build on the community that we have. Let’s listen a little bit, let’s develop and let’s all growtogether,” he said. “The emphasis on R&D and product development is exactly what we need. And we’re already seeing it.”
The full stack in practice
Galimi didn’t just come back to Datto RMM. He went all-in across Kaseya 365 Endpoint Pro, User, and Ops.
The financial logic was straightforward. “The cost of these products was less expensive than buying things individually,”
On Kaseya 365 User alone, the first product fully deployed across the client base, margins have improved by approximately 30% said Galimi.
The economics of Kaseya 365 Ops reinforced the decision. The subscription costs roughly the same as what Divergent IT was paying for ConnectWise Manage and Hudu combined, but includes significantly more products and tighter integrations across the stack. Every product connects natively. IT Glue integrates into everything. Autotask ties into every workflow. Documentation that previously required manual entry now populates automatically across systems.
“Where we would have to manually document things that didn’t have a connection or an integration, we nowdon’t have to,” said Galimi. “We can just integrate those services. That saves time and effort.”
Managed SOC has been part of Divergent IT’s model since 2019. Galimi sees it as irreplaceable.
“They have the knowledge at a mass level. They never close,” he said. “By the time you hire, build the protocolsand get training, you’re talking years and you’re hoping to just be caught up. The SOC just does it.”
From a patching perspective, Divergent IT runs in the high 90s for compliance, a figure verified that samemorning by an independent third-party assessment of their Datto RMM configuration. The assessors had one recommendation: reduce feature release deployment from 60 days to 50. Everything else passed.
"We don't worry about patching, Even if there's a zero day, Datto RMM gives you a component to deploy and a report to see what machines are affected. They are very quick with that."
More operational efficiency, not fewer people
Galimi is clear about what automation and AI mean to him. It’s not about replacing staff. It’s about removing the work that drains them.
“My customers love my staff. I don’t want to replace them,” he said. “I want to give them better tools to do thethings they don’t want to do or shouldn’t be doing, so they can focus on keeping clients safe and secure.”
The Ticket Triage and auto-assignment in Autotask are perfect examples that align directly with how he thinks about efficiency: let the system handle the repetitive work and let the humans handle the relationships.
“A tool can tend to do it faster because the tool doesn’t stop at a specific time of day,” said Galimi.
Advice for MSPs
His advice to MSPs evaluating platforms is practical. Have a plan for growth. Don’t expect month-to-monthflexibility without committing something in return. And don’t assume the grass is greener based on Reddit threads and demos.
“Customers have fluctuations. We need to be nimble,” said Galimi. “The sales reps at Kaseya understand that.They want to hear feedback. They want to know where they’re falling short as much as they want to know wherethey’re doing very well.”
Galimi believes Kaseya is focused on what MSPs need.
“The direction Kaseya is heading is exactly what MSPs need right now. The culture is listen, develop, and growtogether. And if you’re not constantly changing, you’re getting left behind.”
