OmniSystems upgrades service delivery and saves 20% technician time with Kaseya 365 Endpoint Pro

Three decades of service have taught OmniSystems that trust is everything. Since 1993, the McLean‑based IT services company has helped U.S. federal, state and Caribbean agencies deliver essential services.

About 85% of its business comes from federal contracts, and the rest from state and local projects. It’s a complex and demanding environment where security, speed and compliance aren’t optional. Yet OmniSystems’ team found itself slowed down by its own tools.

“Our biggest issue with our RMM was that it didn’t have a built-in AV, EDR or MDR. We had to fill those gaps by using other tools and custom scripts,” said Joseph Farrington, CTO of OmniSystems.

This patchwork forced them to juggle multiple vendors, making even simple actions like installing an agent or running a report tedious. It also made achieving Cybersecurity Maturity Model Certification (CMMC) certification hard to achieve.

“Internally, the team was frustrated by how long it was taking them to do simple tasks,” Farrington recalled. Clients couldn’t be served efficiently and effectively, and internal initiatives kept getting pushed aside. Something had to change.

OmniSystems’ engineers needed a better way to protect and support their customers’ endpoints. Recognizing the risk, Farrington challenged his team to evaluate new platforms. “I told them to start with Kaseya 365 Endpoint and then look at other options,” he said. After comparing several vendors, every engineer came back with the same recommendation: Kaseya 365 Endpoint Pro. 

Implementing a unified endpoint platform for better control 

For OmniSystems, the appeal of Kaseya 365 Endpoint Pro was clear. The platform combines Datto RMM with AV, EDR solutions and 24/7 Managed SOC under a unified platform. “Once the team had Datto RMM in place, they scheduled the installation of the other components and implemented the automations, security and lockdown measures we needed,” Farrington explained.

Comprehensive training made the rollout smooth. “The team loved that the training prepared them step-by-step and confirmed how things should roll out,” Farrington added. Everything unfolded just as described during training, making the deployment and onboarding quick, simple and predictable.

With a single dashboard for monitoring, patching and security, OmniSystems could finally see all its clients at once and act without hesitation.

With automated agent deployment, Farrington’s team can roll out protection quickly, even on legacy hardware for a client in the Virgin Islands. “We have people down there with seven-year-old laptops and ten-year-old servers,” Farrington said. “But we didn’t have any issues rolling out to any of our clients, which was surprising and a testament to how well Kaseya 365 Endpoint Pro is put together.”

Remote connections are now smooth, enabling technicians to help users in real time and without frustration. Before Kaseya 365 Endpoint, the Virgin Island client couldn’t get support unless they were on‑site. “Now, the 50‑person remote workforce can work securely from anywhere, with laptops that are fully protected and continuously monitored,” Farrington said.

The impact of unifying IT management and security was immediate. Tasks that once took hours became automated routines. “Our time to manage our clients versus our previous solution is down at least 20%. That’s 20% more time to address other relevant projects for clients,” said Farrington. Freed from repetitive work, OmniSystems’ engineers could take on more customers and focus on high‑value projects like CMMC compliance and security audits.

Automation was another big benefit. The team could rest assured that updates and security settings are applied correctly the first time. As Farrington put it, “We’re more confident that what we’re implementing gets implemented correctly. With no blind spots in security, our team has more time to focus internally on every workflow.

Customers feel the difference, too. With integrated EDR and 24/7 Managed SOC services, OmniSystems detects threats in real-time and responds without delay. Clients appreciate this unified approach, especially in government and public‑safety sectors where downtime is never acceptable.

The unified platform of Kaseya 365 Endpoint also simplified OmniSystems’ service offering. “It’s nice having one simple subscription that we know we are going to be dealing with and that we know we’d be able to offer as a powerful service to our clients,” Farrington noted. As an IT executive, predictable costs make it easy to offer consistent services without surprises.

“Kaseya 365 Endpoint Pro gave engineers back their evenings and weekends. The team can sleep better at night,” Farrington shared.

When asked to sum up what working with Kaseya 365 Endpoint Pro feels like, Farrington shared, “I would describe it as being Frodo with Mithril armor. You can go into battle without it, but why would you?”

In a landscape where compliance and protection are paramount, Kaseya 365 Endpoint Pro is the armor that keeps OmniSystems’ mission moving forward.