SageUK, a software and services provider, has grown largely through acquisitions. Their IT group needed to standardize processes to efficiently deal with over 7,500 tickets per month. Using Kaseya’s IT management solution, Sage is able to:
- Automate repetitive tasks─such as password requests, patching and system updates─saving time and resources
- Route tickets automatically based on unique business rules
- Consolidate dispersed and disparate network of offices and management tools into one easy-to-manage solution
