The automated, bi-directional sync plugin that links Kaseya’s remote monitoring and management (RMM) solution with ConnectWise’s professional services automation (PSA) platform, has undergone an upgrade, months after a row over who would pay for the needed updates.
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If a managed service provider prefers using the ticketing solution from one vendor but the remote monitoring and management (RMM) tool from another, it can be difficult to develop a system where the two seamlessly integrate.
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New functionality available now and arriving early next year will consolidate multiple, related tickets involving the same device, allow administrators to remote into endpoints from inside a ticket with a single click, and more.
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SearchITChannel has followed this development over the past few months, covering the adoption of managed service provider (MSP) software products and emerging robotic process automation tools. The move to automate is a direct outgrowth of evolving channel business models.
Read More“The difference between dreaming and reality is execution,” observes Conkle, who is CEO of Plano, Texas-based managed services co-op The 20. An unconventional venture that resembles a franchise organization in some ways and a peer group in others, The 20 is a collection of independently owned MSP practices that share common tools, processes, and resources.
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The latest example is a series of highly publicized attacks by the Chinese cyberespionage group APT10, which successfully compromised several businesses by utilizing malware to hack their MSPs.
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Kaseya, leverancier van IT-systeembeheeroplossingen voor MSP’s en middelgrote bedrijven, introduceert het Kaseya GDPR Resource Center & Compliance Pack. Deze oplossingen helpen bedrijven wereldwijd om te voldoen aan de eisen van de Algemene Verordening Gegevensbescherming van de Europese Unie, die op 25 mei 2018 volledig in werking treedt.
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As the General Data Protection Regulation (GDPR) enforcement date approaches, major IT vendors are continuing to spin up tools and resources to help customers and partners ensure compliance and avoid potentially catastrophic fines. GDPR is a European Union regulation for protecting the data and privacy of EU citizens. GDPR was approved by the EU Parliament in April 2016, and enforcement begins on May 25, 2018. It requires notifications within 72 hours of a breach, evidence of thorough efforts to protect customer data, and clear consent policies to allow EU citizens to opt out of data collection or have their data deleted.
Read MoreKaseya Ltd. has added new billing management and security features to its Unigma by Kaseya cloud management platform. The managed services software vendor, which maintains dual headquarters in New York City and Miami, announced those enhancements at its second annual European user conference, Kaseya Connect Europe, which takes place October 3 to 5 in Amsterdam.
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