Introducing an open platform to help MSPs scale faster and improve service delivery by bringing advanced insights and automation into the tools IT teams use every day
PRAGUE, Czech Republic – Wednesday, 17 June 2026: Kaseya, the leading global provider of AI-powered IT management and cybersecurity software, has kicked off Kaseya Connect Europe at the Prague Congress Centre by announcing the latest advancements in Kaseya Intelligence, the company’s AI engine powering the first agentic IT management platform.
Continuing its pace of innovation, Kaseya is previewing the next evolution of Kaseya Intelligence: an open platform built on APIs that delivers insights and automation wherever IT teams work, including the Kaseya platform, Claude and Microsoft Copilot Cowork. By extending beyond the traditional Kaseya user interface, Kaseya Intelligence enables IT teams to access real-time insights and execute workflows directly within the applications and AI assistants they already use. AI-powered agents and Digital Specialists will identify issues, recommend remediation, and, with technician approval, execute tasks, update tickets and generate reports automatically. Early access to these new Kaseya Intelligence capabilities is expected in late 2026, with general availability expected in 2027.
“The IT industry has spent years asking technicians to adapt to software,” commented Pratik Wadher, chief technology officer, Kaseya. “We decided to change that. With Kaseya Intelligence, we are building the first truly open, agentic IT platform—one that meets technicians inside the tools they already use, including Claude and Microsoft Copilot, and gives them the ability to move from real-time insights to fully automated remediation without ever switching context. That is not a feature; it is a fundamental shift in how IT gets done.”
“Kaseya Intelligence is changing how we operate as an MSP,” said Olav Thijssen, operational support coordinator for Advisor ICT Solutions, a Kaseya customer. “With automation, AI-driven insights and hundreds of core tools available via a single platform, it is helping us to streamline operations and make faster, more informed decisions to scale our business, while delivering a higher level of service for our customers.”
Showcasing the latest product innovations
Kaseya Connect Europe also provides a deeper dive into more than 175 product enhancements delivered across the Kaseya platform in its latest release. Among the recently introduced capabilities are Agentic Digital Specialists, Unified Cyber Resilience and Kaseya SIEM, all powered by Kaseya Intelligence.
In addition, the Kaseya platform is actively progressing toward alignment with key European cloud security frameworks, including ENISA’s European Cybersecurity Certification Scheme for Cloud Services (EUCS). As compliance requirements such as ISO 27001 and NIS2 continue to grow in complexity, Kaseya is leveraging AI and automation to help MSPs and IT teams close compliance gaps more quickly and easily.
Compliance Manager GRC, a Kaseya solution, has officially released support for UK Cyber Essentials v3.3, and Kaseya will be introducing Compliance Monitor Automatic Remediation – a new capability that automatically resolves endpoint compliance issues through Datto RMM.
Kaseya accelerates European growth and innovation
Throughout Connect Europe, Kaseya will highlight its continued investments across Europe, with a focus on its operations in Munich to better support partners and customers in DACH. This includes distribution agreements across France, Germany and Italy, with the company having appointed Amaury Dutilleul-Francoeur, vice president of distribution and alliance, based in the UK, who will be responsible for building and managing its fast-growing distribution team.
“Europe is an extremely important market for Kaseya and it remains central to our long-term growth strategy,” said Dermot McCann, Kaseya’s executive vice president and general manager, international. “With Kaseya Intelligence, we are bringing advanced insights and automation directly into the tools IT teams already rely on every day. This enables our partners and customers across Europe to operate more efficiently, navigate evolving regulatory requirements with confidence and deliver even greater value to the organisations they support. As we continue to invest in the region, our focus remains on delivering practical innovation that drives meaningful business outcomes.”
About Kaseya Connect Europe
Bringing together more than 1,500 IT professionals, MSPs and industry leaders, Kaseya Connect Europe is designed to help attendees share best practices to grow faster, improve service quality and operate more efficiently.
