New functionality available now and arriving early next year will consolidate multiple, related tickets involving the same device, allow administrators to remote into endpoints from inside a ticket with a single click, and more.
Read More
SearchITChannel has followed this development over the past few months, covering the adoption of managed service provider (MSP) software products and emerging robotic process automation tools. The move to automate is a direct outgrowth of evolving channel business models.
Read More“The difference between dreaming and reality is execution,” observes Conkle, who is CEO of Plano, Texas-based managed services co-op The 20. An unconventional venture that resembles a franchise organization in some ways and a peer group in others, The 20 is a collection of independently owned MSP practices that share common tools, processes, and resources.
Read More
The latest example is a series of highly publicized attacks by the Chinese cyberespionage group APT10, which successfully compromised several businesses by utilizing malware to hack their MSPs.
Read More
Kaseya, leverancier van IT-systeembeheeroplossingen voor MSP’s en middelgrote bedrijven, introduceert het Kaseya GDPR Resource Center & Compliance Pack. Deze oplossingen helpen bedrijven wereldwijd om te voldoen aan de eisen van de Algemene Verordening Gegevensbescherming van de Europese Unie, die op 25 mei 2018 volledig in werking treedt.
Read More
As the General Data Protection Regulation (GDPR) enforcement date approaches, major IT vendors are continuing to spin up tools and resources to help customers and partners ensure compliance and avoid potentially catastrophic fines. GDPR is a European Union regulation for protecting the data and privacy of EU citizens. GDPR was approved by the EU Parliament in April 2016, and enforcement begins on May 25, 2018. It requires notifications within 72 hours of a breach, evidence of thorough efforts to protect customer data, and clear consent policies to allow EU citizens to opt out of data collection or have their data deleted.
Read MoreKaseya Ltd. has added new billing management and security features to its Unigma by Kaseya cloud management platform. The managed services software vendor, which maintains dual headquarters in New York City and Miami, announced those enhancements at its second annual European user conference, Kaseya Connect Europe, which takes place October 3 to 5 in Amsterdam.
Read More
Kaseya has rolled out an automated billing feature around Microsoft Office 365 to help MSPs improve margins, save time, and capture all end-user activity. The IT service management vendor, with co-headquarters in New York and Miami, said the Unigma Cloud Billing Manager is fully integrated with Autotask, ConnectWise and Kaseya so that Office 365 invoices can flow through the professional services automation (PSA) platform just like any other recurring bill, according to Jim Lippie, Kaseya’s general manager of cloud computing.
Read More
Depending on where you are in the world, your information and interactions are likely stored and transmitted digitally from network to network. Kaseya‘s Senior Vice President, Managed Service Providers (MSPs), Miguel Lopez, uses the example of a simple trip to the orthodontist: “Several years ago, they just took X-rays of your teeth. Nowadays it’s all digital, including your medical records. Today the network matters so much more, which means MSPs must monitor all those small businesses.”
Read More
IT executives are failing to recognize the importance of IT security, it’s claimed. Most businesses placing the issues of completing IT projects on time and reducing IT costs ahead of a secure network.
Read More