Digital Specialist for Ticket Triage
Digital Specialist for Ticket Triage continues to evolve with enhancements designed to improve both administration and day-to-day triage operations.
Administrators can now manage Ticket Triage workflow rules directly from the Ticket Triage settings page, making it easier to configure and maintain automation. Meanwhile, the new Suggestion Preview Drawer allows service desk teams to review and act on AI recommendations without leaving the triage queue, creating a faster and more streamlined review process.
Together, these improvements help teams process tickets more efficiently while maintaining control over triage decisions.
Learn more about the latest Digital Specialist for Ticket Triage enhancements here.
One Complete Platform for IT & Security Management
Kaseya 365 is the all-in-one solution for managing, securing, and automating IT. With seamless integrations across critical IT functions, it simplifies operations, strengthens security, and boosts efficiency.
Microsoft security challenges: How to protect your business, data and identity
Discover the biggest Microsoft security challenges and learn practical strategies to protect your users, data, identities and business from evolving threats.
Read more
How MSPs could become a ‘critical supplier’ under new UK legislation
Learn how MSPs could be affected by the CSRB legislation – as a designated critical supplier (DCS). And how MSPs that address security gaps with the right tools will be in a strong position to offer Compliance as a Service (CaaS) to their clients.
Read more
Email security under NIS2
Explore how NIS2 is raising the importance of email security and how AI-powered threats and tools are reshaping cyber resilience.
Read more