Configure Autotask user-report ticketing per report type
Autotask Smart Ticketing now allows you to choose which report types should create tickets. This allows you to create tickets only for the report types you act on, such as a phishing-only configuration.
Safe, spam and phishing reports each have their own toggle and their own ticket priority. Previously, turning User Reports created tickets for all three and required a priority for each, which made a phishing-only configuration impossible to save. Connections configured previously keep all three report types enabled, so the tickets you receive today will not change until you edit the configuration.
Learn more about the Autotask Ticketing Integration for INKY here.
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