IT help desk services to ease the burden of IT tickets
Kaseya Help Desk Services let you offload the 24/7 handling of level 1 and 2 IT tickets that drain operational productivity. Improve service delivery, reduce technician churn and accelerate growth without adding headcount through outsourced IT help desk support.
Concentrate on what matters with outsourced IT support
Kaseya Help Desk Services eliminate the headaches of routine end-user support by resolving tickets quickly and efficiently. Keep your team focused on moving the business forward while our expert technicians deliver reliable, always-on support.
Drive faster business expansion
Unlink your business growth from sales momentum by offloading everyday support requests that slow your team down. Scale support instantly as you onboard new clients and expand network coverage without the delays of hiring new technicians.
“Kaseya has been instrumental in our remarkable growth, enabling us to expand our company by 35% over the last two years.”
Shawn Brown – COO and Co-owner, CST Group Inc.
Deliver exceptional IT support
Provide your customers and end users with best-in-class services for remediating day-to-day issues like password resets and remote troubleshooting. Operate confidently and trust that daily tickets are always triaged, solved and escalated appropriately.
“There is no other provider who even comes close to giving us the ability to streamline our operations through cross-platform workflow integrations and providing top-notch IT security services to our clients.”
Roman Shain – Chief Solutions Architect, Nero Consulting
Improve service delivery ROI
Increase revenue for your business and get the most out of your IT budget with Kaseya's economies of scale. Drive profitability by reducing service delivery costs and free up your internal IT resources to focus on higher-value work and innovation.
“Kaseya was able to help us on a much broader scale than we anticipated. We had similar conversations with several different partners in the MSP tech space, and Kaseya by far blew everyone else out of the water.”
Chris Morton – Chief Information Officer, Logically
Protect your team from burnout
Eliminate the drag of mundane support tasks and after-hours tickets with 24/7 IT help desk services that answer calls and manage IT requests around the clock. Free your team to focus on impactful initiatives that keep them motivated and engaged.
“The business efficiency it drives throughout our entire operation has enabled us to take on more customers while reducing the noise and workload for our team.”
Ian Dunstan – Managing Director, Cobalt
See why Help Desk Services is a smarter choice for modern IT
Check out our one-page datasheet for a concise view of what to expect when you partner with Kaseya to outsource the delivery and management of level 1 and level 2 tickets.
IT help desk services tailored to fit your needs
Kaseya Quote Manager shortens the time to build sales proposals and purchase assets from hours to minutes. Adopt a solution that tackles the challenges of time-consuming MSP quoting and procurement while strengthening customer relationships.
24/7 ticket management
Rest easy with full-time ticket management that keeps your business covered day and night. Offload after-hours disruptions, lower operational costs and give your team more time to work on complex projects that fuel long-term business growth.
Regional centers of excellence
Count on trusted IT experts based in our Orlando, Florida, and Dundalk, Ireland centers of excellence. Ensure data sovereignty, meet international compliance standards and deliver consistent, high-quality IT support services with fully in-region staff.
Expert technicians
Tap into a team of technicians skilled in industry-leading RMM, PSA and IT documentation solutions such as VSA, Datto RMM, BMS, Autotask and IT Glue. Leverage our best practice automations to increase service delivery speed and streamline operations.
Unlimited tickets per device
Simplify IT support with a per-device pricing model that includes unlimited tickets. Keep costs predictable while resolving everything from password resets to printer problems and network access requests quickly and efficiently so your team can scale with confidence.
White-labeled services
Expand your capabilities with fully white-labeled help desk services that operate as an extension of your MSP or IT department. Deliver top-notch support, boost client satisfaction, reduce end-user frustrations and demonstrate value with advanced reporting.
Industry-leading SLOs
Offer unmatched service with industry-leading SLOs that include 3-minute call pickup, 30-minute level 1 resolution and 60-minute level 2 resolution. Provide customers and end users with superior experiences while protecting your internal team from burnout.
Hear from our customers
Real stories, real success. See how Kaseya partners thrive.
Ark ICT Solutions: Built on trust, secured by Kaseya 365
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Cobalt finds its power stroke with Kaseya 365 Endpoint
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Stepping Forward Technology’s journey from IT provider to trusted partner
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Affinity Technology Partners goes from grit to growth
Read Case Study →Our commitment to you
Kaseya's Global Services helps you get the most from your tech solutions, boost performance and achieve business goals.
Explore professional servicesKaseya’s Direct to Tech™ delivers fast, expert-level support to help your business quickly resolve issues and minimize risk.
Explore customer supportKaseya's Partner First Pledge is a commitment to flexible terms, shared risk and dedicated support for your business.
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Searching for the right help desk service provider?
Enlist Kaseya Help Desk Services to experience cost-effective outsourced IT support that benefits your business, team, customers and end users.
Frequently asked questions about IT help desk services
IT help desk services, often referred to simply as help desk services, are a centralized point where users seek assistance and support for resolving technical issues. They involve a dedicated team of professionals who specialize in handling IT-related queries, fixing technical glitches and addressing user concerns. The goal is to enhance the user experience, streamline IT processes, and maintain seamless functionality across the organization.
Help desk services are typically delivered through channels such as phone, email or online chat. They go beyond basic troubleshooting to include proactive guidance, software support and user education. In short, help desk services improve operational efficiency, foster user satisfaction and contribute to the overall success of the organization.
Help desk services form a robust framework of essential support functions designed to optimize IT operations and enhance user experiences. Here are some key help desk services typically provided by MSPs or internal IT teams:
- Issue Resolution: Help desk teams quickly identify and resolve technical issues, minimizing downtime and keeping business operations running smoothly.
- Troubleshooting: Skilled technicians diagnose and fix hardware and software problems, addressing user concerns promptly and effectively.
- Software Support: Assistance with installations, updates and patches to keep applications secure and operating at peak performance.
- Maintenance Tasks: Regular system updates, security patches and performance checks strengthen reliability and stability.
- Incident Management: Structured incident response helps restore normal operations quickly and reduces the impact of unexpected issues.
- User training: Teams boost user proficiency by providing guidance and support on technology usage, best practices and problem avoidance.
- Connectivity Support: Network and connectivity issues to maintain seamless communication and uninterrupted operations.
Outsourcing help desk services allows businesses to access specialized expertise and a dedicated team of professionals for fast, effective issue resolution. It also reduces overhead costs tied to maintaining an in-house help desk team.
With the scalability and flexibility of outsourcing, organizations can adapt quickly to changing business needs. By offloading routine tasks, internal resources are free to focus on strategic initiatives and core business functions.
Outsourcing help desk services delivers clear advantages that strengthen IT performance and business outcomes. Notable benefits include:
- Access to premium support services: Gain a team with broad technical knowledge and advanced support tools that may be too costly to maintain in-house.
- 24/7/365 support: Provide users with round-the-clock coverage to improve response to requests and boost overall satisfaction.
- Scalability on demand: Adjust support capacity seamlessly to match changing workloads, ensuring consistent response times even during peak service hours.
- Lower operational costs: Reduce expenses tied to staffing, training, and infrastructure while still achieving reliable, high-quality service delivery.
Ready to get started?
Request a quote to see how Kaseya Help Desk Services delivers the right support at the right price.