Omdia Study: The Real Cost Savings Behind Unified IT Service Delivery

The pressure on MSPs and IT teams has never been greater. Endpoints keep multiplying, ticket volumes keep climbing, and budgets aren’t keeping pace. The old answer of hiring more people is no longer viable. The new answer is to unify how you work.

This independent Omdia study examines the real-world impact of Kaseya’s IT service delivery solution across MSPs and IT teams that switched from fragmented tools to a unified platform built on Datto RMM, Autotask PSA, and IT Glue. The results make the business case clear.

Inside, you’ll discover:

• Why 78% of IT teams operate with fragmented technology architectures and what it’s actually costing them in productivity and margins.
• How MSPs using Kaseya’s unified solution reported approximately $312,000 in annual savings for a 10-technician team, equivalent to 3.4 full-time technicians.
• The productivity gains that let MSPs manage 27% more endpoints and handle 23% more tickets per technician without adding staff.
• How first-response times dropped 36% for MSPs, with 83% of tickets now resolved within agreed SLA timeframes.
• Why IT teams redirected 19% of their budgets away from administrative overhead toward strategic priorities like cybersecurity.

Download the report now to see how consolidating your IT service delivery tools into one connected workflow translates directly into lower costs, stronger margins, and better service, backed by independent Omdia research.