The iconic Fontainebleau Miami Beach came alive on Tuesday, October 7, as more than 2,000 IT leaders, innovators and visionaries gathered for day one of Kaseya DattoCon 2025, the industry’s premier business transformation event. The opening day set the tone for a week focused on education, innovation and community growth.
A bold vision for the MSP industry
Rania Succar, Kaseya CEO, kicks of Kaseya DattoCon 2025
Rania Succar, Kaseya’s CEO, opened the conference with a powerful keynote defining what she called a “critical transformation moment” for MSPs worldwide. With $1 billion in partner savings achieved since the Kaseya 365 launch, Succar emphasized Kaseya’s guiding pillars: customer outcomes, innovation, frictionless experiences and community-powered growth.
Her message was clear: MSPs must evolve or risk being left behind.
“The MSPs who embrace automation and intelligence will lead. Those who don’t will compete on price.”
While margin pressure and slower growth remain challenges, Succar highlighted a major opportunity: 80% of small businesses are increasing IT spend, driven by cybersecurity and compliance demands. The MSP of the future, she explained, will thrive not as a technical vendor, but as a trusted business advisor.
From strong foundation to game-changing platform
In one of the day’s most exciting announcements, Kaseya unveiled its evolution into an API-first, AI-powered platform designed for seamless integration and limitless innovation.
Highlights included:
- Unified authentication through the KaseyaOne platform
- AI-assisted PowerShell scripting, enabling natural-language coding
- Agentic AI reasoning for intelligent, autonomous problem-solving
- A unified data layer combining insights from 16 million endpoints and three exabytes of backup data
These updates bring Kaseya closer to a fully connected ecosystem built to drive business growth through automation and intelligence.
Simplifying the business side: Smarter billing and faster support
Jim Lippie, chief product officer at Kaseya, unveils pricing and invoice updates
Kaseya delivered on its promise to eliminate the high-watermark pricing model — faster than originally planned — rolling it out this December to give MSPs more flexibility to grow.
Other improvements included:
- Invoice line-item consolidation and clear aging visibility
- Automatic device and user capture for Autotask billing
- AI-powered support that’s 36% faster and reduces total ticket volume by 12%
INKY joins the fold: Expanding backup and cyber resilience
Jim Lippie, chief product officer at Kaseya, announces the acquisition of INKY
Backup innovation took center stage with the debut of the Datto Siris 6 appliance, offering 50% faster performance and expanded capacity — delivering top-tier value for MSPs and their clients.
Kaseya also introduced Datto Backup for Microsoft Entra ID, addressing a critical identity protection gap in Microsoft environments. The service is included at no extra cost for Kaseya 365 User customers as a new standard feature, not a limited-time promotion. SaaS Protection and Spanning users receive six months free with no purchase required, while the launch promotion offers three months free plus 30% off for new customers. Combined with a preview of the Unified Cyber Resilience Platform, these advancements consolidate SaaS, endpoint and on-premise backups into one intelligent interface with built-in risk scoring.
And in a major cybersecurity development, Kaseya announced the acquisition of INKY, bringing AI-driven email protection with advanced phishing detection and computer vision technology into its already robust security stack.
The AI-powered future is here
Gray Knowlton, EVP of products at Kaseya, highlights the importance of AI in staying ahead of competition
If there was one theme that echoed throughout the day, it was that AI is no longer a trend — it’s a necessity. Across sessions, Kaseya demonstrated how artificial intelligence now powers everything from ticket triage to SOP generation and automation.
Key takeaways included:
- 65% of Autotask users actively using AI ticketing features
- 39% weekly adoption growth for IT Glue’s SOP Generator
- 96% success rate for AI-driven workflow automations
- 70% increase in engineering velocity across Kaseya products
As Gray Knowlton, EVP, Products at Kaseya, put it, “AI isn’t just shaping our roadmap — it is our roadmap.”
Redefining the modern MSP
Beyond the product innovations, the conference also explored how MSPs can redefine their roles in a rapidly evolving market. Experts urged attendees to embrace positions as fractional CIOs and strategic advisors rather than pure service providers.
New revenue opportunities emerged across sessions, from Compliance-as-a-Service, projected to reach $75 billion by 2028, to AI-driven professional services already generating hundreds of thousands in annual revenue for forward-thinking MSPs. The overarching message: The most successful MSPs of tomorrow will be consultative, outcome-focused and indispensable to their clients’ business success.
Ending on a high note: Star Wars, tiki vibes and Miami nights
Attendees enjoy the day one party, Kaseya Edge: Return of the Tiki
We wrapped up the first day with a round of lively Star Wars trivia that had the crowd buzzing, followed by Kaseya’s Edge: Return of the Tiki party and dinner, a perfect mix of tropical flair, tech camaraderie and celebration. The evening rolled seamlessly into the official after party with MSP Initiative at LIV Nightclub, where attendees danced, networked and toasted to innovation long into the night.
From bold announcements and AI breakthroughs to unforgettable networking moments, day one of DattoCon 2025 proved that the future of managed services is bright, intelligent and built on community.
Stay tuned for more Kaseya DattoCon highlights!
