The Diocese of Austin Ramps Up Cloud and Security Services — Backed by Data Integrity and Powered by Datto

The Diocese of Austin used remote monitoring and management (RMM) solutions from other vendors to fulfill their clients’ IT and security needs. However, those solutions did not fit their need for up-to-date, intuitive solutions. Not only were these conventional RMM’s manual, clunky and slow to innovate, but the Diocese of Austin also did not receive the support and training required to deliver superior IT experience.

The Diocese of Austin was looking for an advanced IT security solution to remotely secure, monitor and manage their customers’ networks and computers.

One of the major reasons the Diocese of Austin switched from a conventional RMM solution to Datto RMM was its simplicity and that it eliminated the need to outsource add-on services. Datto RMM is a secure and fully featured RMM solution with automation capabilities, enabling the Diocese of Austin to discover and remediate IT issues at scale with little to no manual intervention. Datto RMM’s Software Management module and Patch Management policy logging were utilized to audit the patching status of Microsoft Office on the Diocese’ managed devices and found that several devices were not up to date with the latest security patches. The necessary patches were then immediately deployed to these devices using Datto RMM, reducing the risk of being compromised by the Microsoft Outlook Privilege Escalation vulnerability (CVE-2023-23397).

According to Mike, manual discovery and remediation to address this vulnerability would not have been practical at the scale of the Diocese’ IT ecosystem without Datto RMM.

Datto enables companies to grow not only by going direct to clients but also by going through the co-managed route. As Mike says, “We love that we can resell Datto solutions. We received training and certifications, which is a huge thing. Our business wouldn’t be where it is today if we couldn’t resell them.”

The Diocese of Austin also leverages Datto RMM’s reporting engine to easily create accurate, flexible and elegant reports that clients love.