Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window.
Kaseya, which is based in Dublin and backed by the government of Ireland has received an investment of over $500m to help accelerate growth, including through acquisitions. Investors include TPG, a global alternative asset firm, and Insight Partners, an existing investor in the company.
At its Connect IT conference, Kaseya this week revealed it as acquired ID Agent, a provider of threat intelligence and identity monitoring software and services widely employed by managed service providers (MSPs).
Monday, Kaseya announced the acquisition of ID Agent, and consolidated all their security solutions in that business. Tuesday, they are rebooting their turnkey Powered Services offerings – with some major conceptual additions from ID Agent.