Web remote error details

December 4
Enhancement
Datto RMM, Kaseya 365 Endpoint

Web Remote now provides clearer, more detailed error messages when remote connections fail.

Instead of generic connection errors, technicians will now see specific information, such as whether the AEMAgent process is unresponsive or a device update is in progress — making it easier to diagnose and resolve issues with support.

These detailed messages improve troubleshooting efficiency and reduce time spent investigating remote connectivity problems.

Learn more about web remote error details for Datto RMM and more in v14.7.0 here.

One complete platform for IT & security management

Kaseya 365 is the all-in-one solution for managing, securing, and automating IT. With seamless integrations across critical IT functions, it simplifies operations, strengthens security, and boosts efficiency.

Get a demo Explore Kaseya 365

Five cybersecurity priorities every school needs to get right

K-12 and higher education institutions face constant cyberattacks due to limited IT resources. Here are five cybersecurity priorities they should act on now to reduce risk.

Read blog post

Standardize, document, automate: Insights from Kaseya Connect Europe

Kaseya Connect Europe 2026 brought together industry leaders to share hard-won lessons. Here are the highlights and insights from key sessions.

Read blog post

Five ways SIEM supports NIS2 compliance

Security information and event management (SIEM) has come a long way since its inception over 20 years ago. Adoption was

Read blog post