Web remote error details

December 4
Enhancement
Datto RMM, Kaseya 365 Endpoint

Web Remote now provides clearer, more detailed error messages when remote connections fail.

Instead of generic connection errors, technicians will now see specific information, such as whether the AEMAgent process is unresponsive or a device update is in progress — making it easier to diagnose and resolve issues with support.

These detailed messages improve troubleshooting efficiency and reduce time spent investigating remote connectivity problems.

Learn more about web remote error details for Datto RMM and more in v14.7.0 here.

One complete platform for IT & security management

Kaseya 365 is the all-in-one solution for managing, securing, and automating IT. With seamless integrations across critical IT functions, it simplifies operations, strengthens security, and boosts efficiency.

Get a demo Explore Kaseya 365

Microsoft security challenges: How to protect your business, data and identity

Microsoft has evolved far beyond productivity software. Today, it powers nearly every aspect of modern business — from collaboration and

Read blog post

How MSPs could become a ‘critical supplier’ under new UK legislation 

Even if MSPs are not directly regulated, there’s a second way The UK’s Cyber Security and Resilience Bill may affect them  In part one of

Read blog post

Email security under NIS2 

With evolving AI threats, traditional defences are no longer enough  Email has long been a point of vulnerability for businesses, but the scale and sophistication of attacks are evolving, posing

Read blog post