Web remote error details

December 4
Enhancement
Datto RMM, Kaseya 365 Endpoint

Web Remote now provides clearer, more detailed error messages when remote connections fail.

Instead of generic connection errors, technicians will now see specific information, such as whether the AEMAgent process is unresponsive or a device update is in progress — making it easier to diagnose and resolve issues with support.

These detailed messages improve troubleshooting efficiency and reduce time spent investigating remote connectivity problems.

Learn more about web remote error details for Datto RMM and more in v14.7.0 here.

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