END-TO-END NEXT-GEN SOLUTION
Everything you need to delight your customers
Run your entire business, from ticketing, project management, quoting to billing, and more, all in a modern and intuitive platform.
Manage everything from a single console
Run your IT operations efficiently and accurately with an all-in-one solution.
Say goodbye to outdated processes
Change, upgrade or automate your business processes without coding or 3rd party consultants
Eliminate duplicate data entries
All-in-one ticketing, project management, quoting and billing, so no more double or triple data entries.
Scale comfortably without worrying about the extra costs
Native integrations with leading accounting and product catalog solutions enable you to scale your processes easily.
DOCUMENTATION-FIRST SERVICE DESK
Crush Tickets in Record Time
Documentation-first service desk eliminates information-hunt and catalyzes MSP productivity.
Get relevant documentation at your fingertips
Accurately resolve tickets with all required information within a single pane of glass.
Leverage auto-suggested documentation
Stop spending time answering newly onboarded technicians’ questions with knowledge level elevation across the entire team.
Increase tech momentum
PSA-integrated documentation increases tech momentum by 25% for faster resolution of each and every ticket.
Remote access to devices with a click of a button
Provide instant support with one-click remote access.
FLAWLESS BILLING
Billing shouldn’t cost you money, trust and customers
Automated, integrated billing eradicates errors and processing inefficiencies.
End-to-end automation
Eliminates human error with end-to-end MSP billing cycle automation.
Zero human resources required
Automates back-office billing to ensure 100% accuracy with zero human resources.
Revenue not left on the table
Automatically updates contracts based on quantity changes in user, device, and license so you never leave money on the table.
Billing, your way
Automate all billing types including T&M, expense, product, recurring services and fixed-price contracts.
ACTIONABLE INSIGHTS
Track metrics that matter
Out-of-the-box myITdashboardTM and myITreportTM based on TruMethod’s industry-tested framework to grow your business.
World-class standards
Don’t be left in the dark. Align your service desk with world-class standards, based on TruMethod’s framework.
Real-time insights
More time can be spent on deriving insights instead of gathering and analyzing data with myITdashboard™.
Make informed business decisions
Out-of-the-box myITreport™ allows you to make the right business decisions, quickly and confidently.
Ease of deployment
Utilize out-of-the-box dashboard and reports without the need for an advanced IT team to build them.
Connect with the tools you already use
View all integrations
Key Features
