2022 is here and we’re all hitting the ground running! But before you get ahead of yourself, are you sure your MSP is living up to its full potential?
As an MSP, it isn’t easy building long-term relationships with your customers and prospects. Being in the “problem solving” business means you need to frequently interact with clients when they’re already stressed. We’ve all been in situations where you’re dealing with a technical issue and go above and beyond to remedy it, but the customer is still unhappy.
However, it isn’t about consumers being dissatisfied with the outcome of your service, but rather with the failure to achieve their expectations. When trying to build your business, skewed customer expectations can be a major problem, so it’s important to understand why this happens and how you can mitigate it.
It’s beneficial to be aware of technological trends. You can use your skills and resources to help your clients capitalize on emerging trends if you know what they’ll need to do in 2022 to stay relevant and competitive. Without wasting any time, you need to recalibrate your managed services operations to meet client expectations.
Here’s a quick rundown of some of the most promising opportunities for MSPs in 2022:
Automated Billing Systems
It’s can be frustrating for your employees to put all invoices together if you don’t have a good MSP billing system in place. There’s a good possibility they’ll overlook something, resulting in incorrect billing, duplicate bills and inefficiency, ultimately slowing down your business and making you appear unprofessional to clients.
Over time, these inefficiencies stifle corporate growth and hinder your employees from concentrating on high-value tasks. You need a cloud-based managed services invoice and billing system that ensures timely, quality delivery and boosts your employee and customer experience.
Cybersecurity has become the talk of the town, and it will continue to be a source of concern for MSPs as cyberattacks grow by leaps and bounds. Increasing your services and sophistication will help you boost your sales while also providing your customers with a far stronger layer of security than they currently have, protecting them from bad actors and vulnerabilities.
With enterprises planning a return to work and adopting a hybrid work model, MSPs need to be prepared to support their clients with VPNs and remote desktop services for their workforces. Also, with BYOD practices rising, MSPs should offer solutions that provide round-the-clock vulnerability scanning and patch management for customers.
MSPs waste a lot of time switching between applications, websites and products in order to get things done. This has prompted them to look for unified solutions that can save valuable work hours, boost workforce productivity and improve operations. Platforms that allow MSPs to work without having to switch between different tools would be welcomed.
Technologies For Ensuring Business Continuity
Since the onset of the pandemic, businesses have faced a significant problem in terms of business continuity. Many firms have been experiencing downtime due to the continual threat of ransomware attacks and the inconvenience caused by remote work.
MSPs must ensure their clients and business prospects receive the finest solutions for business continuity and disaster recovery, even if they are hit by ransomware or experience a data breach or system failure. The industry has been preparing for a new era of digitization for the past two years, and 2022 will be all about running the show with tried-and-true solutions.
In such a volatile market, you need to prioritize your customers in order to stay ahead of your peers. Conduct a detailed analysis of industry trends and refine your offerings accordingly to address post-pandemic customer needs and augment your sales and marketing efforts.
To learn more, listen to this episode of the Powered Services Podcast as hosts Dan Tomaszewski and Will Bishop chat with Dave Goldie of Gradient MSP about how MSPs can make sure they’re not leaving money on the table with their clients.