MSPs need software that’s simple to navigate but powerful enough to run their business. Kaseya BMS checks both boxes, earning G2’s “Highest User Adoption” award for Small Business for Spring 2025. This award is proof that Kaseya BMS delivers real results for real users.
What the “Highest User Adoption” award signifies
G2’s “Highest User Adoption” award recognizes the software solution that has achieved the highest user adoption rate within its category. Based on user feedback and G2’s Implementation Index, this award reflects:
- Ease of use: Users find the interface intuitive and simple to navigate.
- Feature clarity: Teams understand the functionality right away.
- Fast integration: Businesses can easily fit BMS into their existing workflows.
- Sustained engagement: Teams adopt the product quickly and stick with it.
When small businesses choose a PSA, they want it to work out of the box, accelerate their operations and grow with them. Kaseya BMS was built to do exactly that.
Built for simplicity, designed for results
Unlike many bloated, overengineered PSA platforms, Kaseya BMS breaks the mold. It’s everything an MSP needs to run a high-efficiency business.
Here’s how BMS helps IT professionals achieve more, faster:
- Get up and running fast: With white-glove onboarding and intuitive workflows, you’re delivering value from day one.
- Turn tickets into revenue: Automate your service-to-invoice pipeline, reduce billing errors and accelerate cash flow.
- Scale without complexity: Manage service desk, billing, projects and inventory in one simple platform. No extra tools, no headaches.
- Do more with less: Cooper Copilot’s AI features boost your team’s output without increasing headcount.
Why IT professionals love BMS
Here’s what real users are saying about BMS:
“It’s all in one pane of glass, it was easy and it worked.”
— Kyle Tennyson, Director of Service, Spectrum Data Networks
“BMS has helped us scale our teams. Flexibility in BMS configurations has allowed us to build processes around our distinct teams… ultimately resulting in better client satisfaction.”
— Darren Fippin, VP, National Service Delivery, The 20
“BMS was very easy to set up. I was able to onboard a new customer in under 10 minutes.”
— Anthony Di Franco, President, DTS IT Services
What sets Kaseya BMS apart?
Let’s break down what makes BMS the go-to PSA for modern MSPs:
- AI-powered ticketing: Generate summaries, replies and resolutions with Cooper Copilot.
- Documentation-first service desk: Crush tickets with all the right info in one place.
- Collision-free ticketing: Know exactly who’s working on what.
- Automated billing: Accurate invoicing for every model. No manual work needed.
- Custom workflows: Tailor processes to your team’s needs, no coding required.
- Dashboards and insights: Make better decisions with real-time data.
- Seamless integrations: Including QuickBooks, Xero, VSA and the full Kaseya 365 stack.
- Built-in mobility: Stay productive on the go.
Curious what makes BMS a user favorite?
Whether you’re looking to simplify operations, accelerate ticket resolution or streamline billing, Kaseya BMS is the intuitive, powerful PSA solution that adapts to your business, not the other way around.
Experience why so many MSPs are making the switch. Learn more about Kaseya BMS.
