A managed services contract is a binding agreement between an MSP and its client. It outlines the services the MSP provides to
Managed Service Provider (MSP)
Know Thyself: Which Type of MSP Are You?
November 27th, 2018
By Miguel Lopez, SVP and GM for Kaseya Not all MSPs are created equal – there is a range of
MSP Benchmarking: Understanding Where You Stand to Get to Where You Want to Go
August 9th, 2018
MSPs sometimes operate in a vacuum, not knowing where the competition is excelling or failing. How can you measure yourself
13 Things Every MSP Should Know About HIPAA
June 1st, 2017
Knowing HIPAA isn’t just important for healthcare work – it is an absolute requirement. You must be provably HIPAA-compliant. An
The Secrets to MSP Sales Success
April 28th, 2017
Probably the single most important aspect of running a business is sales. Sales are the life-blood of the business: without
22 Critical Metrics and KPIs for MSPs
February 23rd, 2017
In the MSP world, there are tens of dozens of possible metrics you can adapt. Try and do so, though,
Top Reasons MSPs Should Offer vCIO Services
August 10th, 2016
While enterprises have had CIOs for some three decades, it is only recently that Virtual CIOs (vCIOs) have emerged. Invented
How MSPs Can Make Office 365 Management Easy
July 12th, 2016
There are so many reasons to love Microsoft Office 365. Employees can work remotely and, regardless of device or location,
The 10 Most Important MSP Business Metrics – How Do You Measure Up?
June 2nd, 2016
In the MSP world, there are tens of dozens of possible metrics you can adapt. Try and do so, though,