United States
Microsoft users
A widespread outage affected Microsoft users on Thursday, July 23, disrupting access to Azure and Microsoft 365 services.
The outage began at 10:44 AM ET on July 23, primarily affecting customers accessing Microsoft 365 services through network infrastructure connected to Microsoft’s West US Azure region. Microsoft tracked the incident under ID MO1437424 and confirmed that multiple Microsoft 365 services were impacted, including OneDrive, SharePoint Online, Microsoft Teams, the Microsoft 365 Admin Center, Power Automate, Copilot Chat and Microsoft Loop.
Microsoft later revealed that the outage was triggered during routine device maintenance in its West US Azure region, where specific network paths were being isolated. The company said its maintenance process converts these requests into system-readable instructions and verifies that at least one of two redundant network paths remains healthy before work begins. However, a bug in the request conversion system incorrectly identified additional network devices as part of the maintenance event, resulting in widespread service disruption.
How it could affect your business
This incident highlights the risks of relying solely on a single cloud provider for business-critical workloads. While this outage was caused by a maintenance error rather than a cyberattack, it demonstrates how organizations can lose access to critical applications and data when cloud services become unavailable. To reduce this risk, organizations should implement third-party backup solutions for their Azure workloads that store backup data outside the Azure tenant, ensuring they can recover critical data and maintain business continuity even during major cloud service disruptions.