North America
Conduent
The U.S. Department of Agriculture has confirmed that a cyberattack has shut down Supplemental Nutrition Assistance Program (SNAP) call centers operated by Conduent in six states: Georgia, Delaware, Indiana, Iowa, Oklahoma and Virginia. The interactive voice response call centers enabled electronic benefit transfer (EBT) cardholders in those states to check their card status, review their account balance and perform similar functions.
According to the Georgia Department of Human Services, the trouble began on July 25, but the disruption to EBT services continues. Conduent has fallen victim to at least two other cyberattacks that caused call center outages in 2025.
How it could affect your business
Stronger vendor oversight and contingency planning are essential for preventing outages of critical public services.
