Ketan Tailor is the Chief Customer Officer of Kaseya, the leading global provider of AI-powered IT management and cybersecurity software for managed service providers (MSPs) and small to mid-size businesses (SMBs).

As Chief Customer Officer, Ketan leads Kaseya’s global customer organization, overseeing customer success, technical support, managed services, and professional services. He is responsible for advancing Kaseya’s customer-first strategy, strengthening customer relationships, and delivering exceptional experiences that drive long-term value and growth for customers and partners.

Ketan brings more than 20 years of global leadership experience across customer success, technical support, professional services, and customer experience transformation in the technology and cybersecurity industries. Throughout his career, he has built and scaled high-performing global teams, transformed customer engagement strategies, and aligned customer experience initiatives with measurable business outcomes.

Before joining Kaseya, Ketan served as Chief Customer Officer at Barracuda, where he led the global customer organization, driving customer retention, stronger relationships, and customer-led growth. Previously, he was Vice President of Global Support at Ping Identity, where he transformed support into a strategic driver of customer value and revenue. He also held senior customer success leadership roles at xMatters, Everbridge, and Sophos.