Why MSPs choose Autotask over Halo

From white-glove onboarding to mature automations that make everything from ticketing to billing simpler, Autotask is the PSA built to scale with you. And as part of Kaseya's unified ecosystem, you get frictionless integrations across your entire tech stack.

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The Autotask difference

While Halo delivers an attractive interface and flexible configuration, Autotask delivers operational depth, automation and scalability.

Halo

Onboarding & implementation

Onboarding, training, and implementation are conducted in-house by established PSA specialists and long-tenured industry experts.

Onboarding and implementation are typically outsourced to third-party consultants, depending on region and availability.

Automations

Deep, multi-layer AI automations for tickets, SLAs, billing and recurring work; long-proven reliability.

Highly flexible but newer. Documentation gaps make complex automations hard to implement.

Billing, contracts & financial governance

Mature billing engine with fully integrated contracts, role rates, recurring services and revenue alignment built for MSP financial operations.

Billing and contract capabilities exist but require more manual configuration to reach comparable financial governance depth.

Operational scale

Designed to scale. Built to support small to mid-size MSPs as well as larger MSPs with high ticket volumes, multiple contracts, and layered workflows.

Setup and workflows will require future redesign as you scale.

Integrations

Established ecosystem and extensive API maturity with consistent, well-supported integrations that fit cleanly into MSP workflows.

Flexible integration framework with a growing ecosystem, but overall fewer native integrations and a smaller third-party footprint.

Native & strategic partnership integrations

Native integrations with Datto and IT Glue ensure consistent workflows within a unified ecosystem and centralized support.

Broad integrations with tools like NinjaOne and Hudu, but support and integration quality can vary between vendors.

Project, time & billing alignment

Project and asset management, time tracking, contracts, and billing are tightly connected, reducing manual effort and billing errors.

Project management and time tracking are included but not as tightly coupled with financial controls and billing workflows.

Reporting

Powerful reporting and dashboards provide actionable visibility into your business from day one.

Strong visual design but requires customizations.

Support & commitment

24/7 live global support and a formal Partner First Pledge that protects your margins and contracts.

Customers report slower response times and rely on partners or consultants for complex setups.

*Information about other providers is based on publicly available sources and may be subject to change. All third-party trademarks are the property of their respective owners.

Your success is our top priority

"We could seamlessly transition from our PSA to RMM to documentation tools without the need to stop what we were doing. With Autotask, the integrations meant we could finally deliver first-call resolution to our customers."
, Director of Operations, CTI Technology

The Kaseya Difference

One platform. Everything IT.

Kaseya helps MSPs of all sizes simplify complexity, eliminate wasted time and deliver an exceptional customer experience without adding headcount or juggling multiple vendors.

Complete Platform

Go beyond PSA tools

As part of the Kaseya ecosystem, Autotask offers operation depth and seamless integration across your entire tech stack from compliance and documentation to RMM and billing.

"Autotask, Datto RMM and IT Glue have transformed how we operate. The integrations let our technicians work in one place without bouncing between tools just to find a firewall, alert, or password." Paul Bush - OneSource Technology, Inc

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Automation

Efficiency you can count on

Mature automations simplify your entire workflow for more efficiency and less downtime.

"When you consolidate and make it more efficient, everything streamlines." Craig Bacheler - Owner and vCIO, Bacheler Technologies

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Cost effective

Predictable pricing

No hidden fees, no pay-to-play integrations. With Autotask and Kaseya, you can access the entire ecosystem at a price you'll like.

"Autotask provides a highly integrated, flexible solution that enhances productivity and efficiency in ticket management." Autotask user

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Discover the power of Kaseya

Transform your MSP business with a truly agile platform that covers all your IT needs. Grow with Kaseya.

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Why Autotask?

Frequently asked questions

Find answers to your questions about Autotask and the Kaseya 365 platform.

How is Autotask different from Halo?

Halo delivers flexible workflows and a modern UI. Autotask offers automations, depth, scalability, and integrated operations designed for MSPs. With purpose-built AI and access to the entire Kaseya ecosystem, Autotask lets you do more with less.

What are the benefits of Kaseya 365?

It unifies RMM, PSA, security, compliance, identity, documentation, automation, patching, and reporting — creating a single operating platform for MSPs.

Can Kaseya 365 replace other MSP tools?

Yes. Kaseya 365 reduces tool sprawl and consolidates multiple functions Halo requires third-party tools for.

How does Kaseya support MSP growth?

Through Partner First, Direct-to-Tech™ support, Catastrophic Client Loss Protection, Professional Services, Powered Services Pro, TruPeer, and go-to-market assistance, Kaseya is designed to grow with you.